Main Responsibilities and Duties:
1. To undertake front-of-house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
3. To deal with guest requests to ensure a comfortable and pleasant stay.
4. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
5. To be responsible for accurate and efficient accounts and guest billing processes.
6. To assist in always keeping the hotel reception area clean and tidy.
7. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
8. To administer all routes of reservations to ensure that room bookings are made and recorded accurately
9. To ensure that all reservations and cancellations are processed efficiently.
10.To keep up to date with room prices and special offers to provide accurate information to guests.
11. To report any maintenance, breakage, or cleanliness problems to the relevant manager.
12. To administer the general petty cash system and float in an accurate manner.
13. To undertake all training as required (e.g., first aid, health and safety, customer service).
14. To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
15. To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post as and when required.
16. Balance cash drawers and record receipts.
17. Familiarize yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.
18. Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures.
19. Assist in the set up and preparation and provide service duties for functions and required.
Pay: £13.25 per hour
Work Location: In person
