Ofgem is Great Britains independent energy regulator. Our mission is to protect energy consumers, especially those in vulnerable circumstances, by ensuring they are treated fairly and benefit from a cleaner, greener and more affordable energy system. As we prepare to take on regulation of the heat networks sector in 2026, we are expanding our Heat Networks directorate to support this ambitious and high‑profile programme.
We are now seeking Heat Network Operations Analysts to join our Heat Networks directorate. These roles offer a unique opportunity to help design and deliver the operational framework for a brand‑new regulatory regime, supporting both consumer protection and market development as the sector grows.
As a Heat Network Operations Analyst, you will play a key role in building and delivering the services that enable thousands of heat network operators and suppliers to engage effectively with Ofgem. Initially, you will contribute to designing and implementing operational processes, working closely with colleagues across policy, compliance and digital teams. Over time, the focus will shift to delivering high‑quality operational services that support compliance, transparency and positive outcomes for consumers.
Your work will span a range of core operational activities, including registration, queries, monitoring, amendments and authorisation. You will manage cases in line with established processes and performance measures, respond to stakeholder queries about regulatory requirements and analyse structured data to support oversight and decision‑making. You will also identify opportunities to improve processes, guidance and user experience, helping to shape a service that is efficient, accessible and responsive.
You will collaborate with internal teams across Ofgem, as well as external stakeholders including heat network suppliers, operators, trade bodies and consumer organisations. Strong communication and organisational skills will be essential as you build relationships, handle enquiries and contribute to clear, accurate outputs for a range of audiences.
This role is well suited to someone with experience in an operational delivery environment who enjoys working at pace, solving problems and contributing to continuous improvement. A proactive and curious mindset will be key, alongside an interest in the energy sector and a commitment to consumer outcomes and Net Zero.
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