Job Overview
Orion Building Engineering Services Ltd have a fantastic opportunity to add to our expanding administration office team with the role of a Scheduling Compliance Administrator. The role is a fundamental to ensure the efficient smooth management and deployment of work to meet operational needs and customer expectations.
With an excellent industry reputation, gained over twenty years, Orion lead the way in the delivery of building engineering and support services. Our aim is to improve the safety and well-being of the customers we serve and ensure the efficiency and reliability of the buildings we maintain through exceptional service, knowledge and expertise.
This is a great opportunity to join an ambitious company which puts people at the heart of growth and success. We provide in house training with significant opportunity for future career development.
The Role
The successful candidate will be responsible for a range of tasks which would include supporting the team in the monitoring, documenting, booking of jobs and allocation of works to engineers and the associated compliance related activities for the various contracts.
You will be working alongside likeminded and supportive colleagues in order to provide a great customer service.
Duties
- Coordinate and manage scheduling for a busy engineering team
- Ensure accurate documentation of at all times to ensure compliance is met and for client information.
- Liaise with engineers and clients to provide and deliver efficient scheduling of works and updating on appointments.
- Supporting and assisting in administrative tasks as needed to support the department operations.
- Answer incoming calls and dealing with queries
- Responding to emails from clients
- Prioritise workloads effectively to meet operational needs and customer expectations.
- Provide exceptional customer service and answer any client questions or relay these questions back to the office.
- Consistently follow up on open queries and jobs to aid closure and completion.
Requirements
- Demonstrate behaviours in line with our company values: Honesty, Professionalism and Quality.
- Proven experience in a scheduling or related field.
- Have strong administrative skills
- The ability to work accurately with high attention to detail.
- Ability to react quickly, reliably and resiliently under pressure and adapt to changing circumstances.
- Flexible and adaptive thinking with a proactive approach to planning and managing change.
- Excellent written and oral communication skills, with proficiency in clear, professional English. Must be able to listen and assert where necessary.
- Be proficient in data entry.
- Have an excellent telephone manner.
- Have the ability to work effectively as a team.
- Positive attitude and work ethic.
- Good presentation, planning, and organisational skill, self-motivated and able to work under their own initiative.
- Clean DBS Record.
Benefits
- Salary £30000.00 per year
- 40 hours per week - Monday to Friday.
- 24 days holiday per year plus bank holidays. Increasing by 1 day per year following 3 years of service.
- Company Pension.
- Employee Assistant Programme, offering full time mental health support, counselling sessions, for personal and family use.
- Annual performance review process.
- General perks, benefits & discount offerings.
Orion Building Engineering Services are committed to equal opportunities and recognize the value of having diverse teams that represent the communities we serve. We therefore encourage applications from everyone who meets the above requirements and would like to take their next career step with us.
Pay: £30,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
