Power the Technology Behind World-Class Events
We are looking for a detail-oriented and proactive professional to help support the ticketing systems that underpin some of the UK's most iconic sporting and entertainment events at Wembley Stadium. Working closely with the Senior Ticketing & Applications Manager, you will play a key role in the administration, configuration, testing and continuous improvement of ticketing applications, ensuring a seamless experience for fans, stakeholders and event partners. Combining technical expertise with a passion for operational excellence, you will help maintain secure, reliable and high-performing systems that support the successful delivery of every event.
What will you be doing?
- Supporting the ongoing development and implementation of Wembley Stadium's digital ticketing strategy and associated operational processes.
- Maintain accurate and up-to-date operational documentation, process guides and configuration records for all relevant ticketing applications.
- Coordinate with internal departments and external stakeholders to ensure ticketing data, system outputs and integrations are accurate, consistent and fit for purpose.
- Act as a key operational contact for ticketing-related application queries, supporting internal teams, event stakeholders and third-party partners where required.
- Support complex ticketing configurations across hospitality, membership and event operations where required.
- Support User Acceptance Testing (UAT), regression testing and operational validation for ticketing system updates, integrations and new functionality.
- Support the implementation and verification of pricing, inventory and ticketing configuration changes across all event types.
- Support operational consistency across the wider Ticketing team by assisting with process standardisation, documentation and application best practice.
- Support the management and monitoring of priority sales and general sales online.
- Support the preparation, validation and distribution of operational reporting, system data and event analysis.
- To deliver exemplary service to both customers, internal colleagues and event holders.
- To liaise with in-house and third-party service providers.
- Executes additional tasks as required to meet the FA's changing priorities.
- Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
- As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
What are we looking for?
Essential for the role:
- Ability to take ownership and show initiative.
- Enthusiasm as a team player.
- Strong problem-solving and organisational skills.
- Excellent communication skills.
- Experience working with operational systems, applications or data-driven administrative processes.
- Strong attention to detail and ability to maintain accuracy within high-volume operational environments.
- Ability to follow structured processes and maintain clear documentation standards.
- Confidence working with system configuration, testing or operational support activities.
- Ability to process information accurately whilst under pressure.
Beneficial to have:
- Experience supporting operational systems within live events, ticketing, venue operations or customer-facing environments.
- Strong Microsoft Excel and data-handling capability.
What's in it for you?
We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
- Free, nutritious lunches at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
- A hybrid working model which offers greater flexibility.
For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers
Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
