Overview
Credit Controller / Accounts Administrator
Aylesbury Plant Hire Ltd
About the role
Aylesbury Plant Hire Ltd is looking for a reliable and experienced Credit Controller / Accounts Administrator to join our team.
This is a hands-on role responsible for managing customer accounts, chasing outstanding payments, processing invoices and credits, carrying out account reconciliations, assisting with debt-recovery action and supporting the smooth day-to-day running of the accounts function.
The successful candidate will be organised, confident speaking to customers, comfortable handling financial information and able to work accurately while managing their own workload.
Key responsibilitiesCredit control
- Take responsibility for the day-to-day credit-control function.
- Regularly review the aged-debt report and prioritise overdue accounts.
- Contact customers by telephone and email to chase outstanding payments.
- Obtain payment dates and follow up on payment promises.
- Maintain clear and accurate records of all credit-control communication.
- Identify disputed invoices and work with the hire desk and other departments to resolve queries promptly.
- Place overdue customer accounts on stop in accordance with company procedures.
- Monitor customer credit limits and payment terms.
- Escalate significantly overdue or high-risk accounts to the Directors.
- Issue statements, overdue-payment reminders and formal letters where required.
- Agree payment plans when authorised and monitor whether payments are received.
- Build professional relationships with customers while remaining confident and firm when collecting debt.
Debt recovery and legal action
- Manage accounts that have reached the formal debt-recovery stage.
- Prepare letters before action and other debt-recovery correspondence.
- Assist with preparing and submitting County Court claims.
- Maintain records of active claims, judgments, payment arrangements and enforcement action.
- Ensure supporting documentation is available, including contracts, invoices, statements and customer correspondence.
- Monitor deadlines and follow up on outstanding court or enforcement matters.
- Liaise with debt-recovery agencies, solicitors or court services when necessary.
Accounts administration
- Process customer payments and accurately allocate them to the correct accounts and invoices.
- Carry out customer and supplier account reconciliations.
- Investigate and resolve unallocated payments and account discrepancies.
- Process invoices, credit notes and adjustments where authorised.
- Assist with bank and card-payment reconciliations.
- Maintain accurate customer account information on Sage 50 Accounts.
- Set up new customer accounts following the company’s account-opening and credit-check procedures.
- Assist with checking customer application forms, trade references and insurance documentation.
- Produce account statements and other financial reports when required.
- File and maintain accurate electronic and paper accounting records.
- Support month-end accounting administration.
- Assist the Directors and wider accounts team with general finance-related duties.
Skills and experience required
- Previous experience in a credit-control or accounts-administration role.
- Practical working knowledge of Sage 50 Accounts.
- Experience managing an aged-debt ledger and chasing overdue accounts.
- Good understanding of customer and supplier account reconciliations.
- Experience dealing with disputed invoices and resolving account queries.
- Experience preparing debt-recovery correspondence and County Court claims would be highly desirable.
- Confident and professional telephone manner.
- Strong written communication skills.
- High level of accuracy and attention to detail.
- Good working knowledge of Microsoft Outlook, Word and Excel.
- Ability to organise and prioritise a busy workload.
- Ability to handle confidential financial and customer information appropriately.
- Comfortable working independently while also supporting the wider office team.
Personal qualities
We are looking for someone who is:
- Firm but professional when dealing with overdue accounts.
- Reliable, consistent and able to follow matters through to completion.
- Confident challenging discrepancies and asking for missing information.
- Highly organised and methodical.
- Calm when dealing with difficult conversations or customer disputes.
- Honest and discreet.
- Proactive rather than waiting to be told what needs chasing.
- Able to work accurately in a busy plant-hire environment.
Role details
Job title: Credit Controller / Accounts Administrator
Company: Aylesbury Plant Hire Ltd
Location: Aylesbury, Buckinghamshire
Employment type: Full-time, permanent
Working pattern: Monday to Friday
Pay: From £28,000.00 per year
Benefits:
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
