Job Overview
We are seeking a dedicated and professional Optical Assistant/Receptionist to join our dynamic optical practice. This role combines front-of-house responsibilities with essential support for optical services, ensuring a seamless experience for patients and visitors alike. The ideal candidate will possess excellent communication skills, a keen eye for detail, and a genuine enthusiasm for providing outstanding customer service. Previous experience in a healthcare or optical setting is advantageous, particularly with laboratory procedures and anatomy knowledge, which will support effective patient care and operational efficiency.
Responsibilities
- Greet patients and visitors warmly, creating a welcoming environment and guiding them through appointment procedures.
- Manage the reception area efficiently, including scheduling appointments, handling patient inquiries, and maintaining accurate records.
- Assist with optical measurements and basic frame adjustments under supervision, ensuring precision and patient comfort.
- Support optical technicians with laboratory tasks such as lens ordering, processing, and quality control to ensure timely delivery of spectacles.
- Maintain cleanliness and organization of the reception area and optical laboratory to uphold hygiene standards.
- Provide information about optical products, services, and aftercare to enhance patient understanding and satisfaction.
- Collaborate with the clinical team to ensure smooth workflow between reception duties and optical services, contributing to overall practice efficiency.
Experience
- Prior experience in an optical practice or healthcare environment is preferred but not mandatory; training will be provided for suitable candidates.
- Laboratory experience related to lens processing or optical equipment is highly desirable.
- Strong knowledge of human anatomy relevant to eye health will support effective communication with patients and team members.
- Excellent interpersonal skills with the ability to communicate clearly and professionally with diverse audiences.
- Demonstrated organizational skills to manage multiple tasks efficiently in a busy setting.
- Familiarity with optical software systems or appointment management tools is advantageous.
- A proactive attitude combined with attention to detail will ensure high standards of patient care and operational excellence.
Join our team to deliver exceptional eye care services in a professional, friendly environment that values both technical expertise and outstanding customer service!
Pay: £12.71-£13.50 per hour
Experience:
- Optical: 3 years (required)
Location:
- Tamworth B79 7LR (required)
Work Location: In person
