We are looking for the following experience profile:
· 3 to 7 years of experience in customer success, solution delivery, project management, customer-facing consulting, or portfolio management, or equivalent experience
- Proven track record in operational and service management, with prior experience in Service Management as a key member of the support function for a consulting or IT services provider.
· Demonstrated ability to partner with account teams to build and maintain customer relationships across business and technical functions within their organisation.
· Extensive experience in driving collaborative decision-makin g, resolving conflicts, and effectively communicating, with the ability to present confidently to both large and small audiences, including C-Level Executives.
· Strong multi-tasking skills and the ability to thrive in a dynamic environment with constant change, addressing emerging challenges effectively.
· Proven capability to innovate and drive service improvement roadmaps.
· Excellent interpersonal and communication skills, including proficiency in written and presentation skills.
· Promotes a collaborative and inclusive team culture, encourages knowledge sharing, and supports team alignment across functions
· Demonstrable experience in the following:
Customer Success
Technical account management
Service Delivery
Project management
Influencing senior-level leaders
Desirable Skills:
· Relevant professional certifications e.g.
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
Project Management Institute (PMI) or equivalent certification.
Prosci or equivalent Change Management certification
Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions
