Why join us?:
DWF is looking to recruit a Claims Assistant to join our CMA – Service Delivery team in Bristol. This is a great opportunity for someone looking to develop a career in legal administration, gaining exposure to both internal and external stakeholders while working within a supportive, collaborative and collegiate team.
You’ll play an important role in supporting Claims Handlers with the day‑to‑day management of claims, helping to ensure high standards of service delivery and efficient case progression. This role offers valuable experience within a professional legal environment, with scope to build technical knowledge and develop new ways of working.
As a Claims Assistant, you’ll provide administrative and operational support to the team, acting as a key point of contact via a general inbox and telephone line. You’ll help ensure claims are progressed efficiently, service level agreements are met, and accurate management information is maintained, while contributing positively to team performance and client outcomes.
Responsibilities:
- Proactively monitor and manage incoming emails and voicemails via a general inbox and 0800 number, taking appropriate action in line with service level agreements.
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Support Claims Handlers with straightforward administrative and case‑related tasks to enable effective workload management.
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Undertake data input and administrative tasks to support the production of accurate client management information.
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Work flexibly to respond to changing priorities and workload demands.
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Achieve individual KPIs and contribute to overall team performance, including financial and non‑financial measures where applicable.
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Research solutions to issues on cases or projects to develop technical knowledge.
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Proactively identify potential issues on cases and suggest practical solutions that add value.
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Contribute ideas that improve ways of working and challenge existing processes.
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Fully engage in the firm’s Performance Review cycle.
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Demonstrate DWF’s Winning Behaviours, values and commitment to corporate social responsibility.
What will help you succeed in this role? :
Essential
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Strong IT skills, including proficient use of Microsoft Office.
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The ability to prioritise effectively and manage multiple tasks at pace.
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Excellent attention to detail, with the ability to accurately analyse information.
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The ability to work well under pressure and to tight deadlines.
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A flexible and adaptable approach to work.
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Commercial awareness and an understanding of client needs.
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The ability to build effective professional relationships with both internal colleagues and external clients.
Desirable
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Fluent in Italian, Spanish, or French, both written and verbally.
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Strong written and verbal communication skills.
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A collaborative approach with excellent teamworking skills.
What we offer?:
We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.
About us:
DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
