Business Support Officer - Merthyr / Carmarthen
The rewards
- £15.10 per hour
- 6-month temporary role with possible extension
- Hybrid and flexible working once training is completed
- DBS check covered
The role of Business Support Officer:
- Working from a CRM system to undertake tasks including sending for social services references, translation requests, foster and adoption checks, matching tasks, and completeness checks of notifications and applications submitted online
- Recording all phone calls and email queries via CRM system and triaging as necessary
- Carrying out ID checks for DBS renewals for inspectors
- Maintaining the CRM system through accurate and timely data inputting, scanning, and attaching documents
- Checking accuracy of contact details before communicating with a provider and informing the relevant team of any problems arising
The ideal Business Support Officer:
- Ability to use Microsoft packages including Outlook, Word, Excel, and CRM databases
- Excellent written and verbal communication skills
- Must pass a DBS check
- Available to work in Merthyr or Carmarthen
