Camfield Crawley provides temporary accommodation for individuals who are homeless. It has 24 bed sitting rooms within one building and residents can stay for up to 2 years. The staff team helps residents access safe, affordable, and stable follow-on accommodation. Residents are given space, responsibility, and support to make positive choices, with the aim of becoming fully independent within the community. This is achieved through consistent one-to-one keyworker support.
The post holder will join the support team and work with residents to enable them to make informed decisions about their housing, wellbeing, and future goals. The role includes promoting independence, tenancy sustainment, safeguarding, crisis prevention, and partnership-working with multidisciplinary teams and external agencies. Camfield does NOT provide medical or nursing facilities.
The post holder will advocate for residents, reduce barriers to services, uphold dignity and rights, and contribute to delivering support and interventions. This includes using reflective practice to underpin decision-making and maintaining strict client confidentiality in line with Camfield Crawley’s policies.
The role is 20 hours per week, with days and times flexible for the right candidate, with a competitive salary of £32,370 FTE (£17,264 pro rata).
Key Responsibilities
1. Resident Support & Key Working
- Deliver person-centred support in line with individual support plans and risk assessments, while managing expectations regarding housing pathways
- Provide regular one-to-one key working sessions with residents
- Support residents to develop independent living skills including budgeting, cooking, cleaning, managing appointments, and other daily living skills
- Support residents to set and achieve short-term and long-term goals including employment, education, health improvement, social inclusion, and move-on planning
- Encourage engagement in meaningful activities and community involvement
- Build trusting, professional, and appropriate relationships with residents
- Provide responsive support when difficulties arise
- Promote client empowerment while managing expectations around housing needs and support options
2. Health, Wellbeing & Advocacy
- Promote residents’ physical health, mental health, safety, and wellbeing
- Support access to primary healthcare, mental health services, substance misuse services, and social care services
- Support residents to build resilience and develop coping strategies
- Provide core support services, benefits advice, and guidance on accessing healthcare
- Advocate on behalf of residents to ensure their voice is heard
- Reduce barriers to accessing support services
- Continually assess housing and support needs and refer appropriately
3. Housing & Tenancy Sustainment
- Support residents to understand and comply with tenancy responsibilities
- Assist with rent payments, benefits applications, budgeting, and prevention of arrears
- Support accommodation and housing applications
- Liaise with landlords, housing associations, and local authorities
- Support move-on planning into stable accommodation
- Carry out regular welfare and room checks in line with service procedures
4. Safeguarding
- Recognise and respond to safeguarding concerns in line with policies, legislation, and best practice
- Identify indicators of crisis, vulnerability, risk, or deterioration in wellbeing
- Report concerns promptly and appropriately
- Promote harm reduction and trauma-informed practices
- Contribute to crisis prevention and incident management
- Maintain a safe, clean, and accessible environment ensuring all residents feel safe and secure
5. Partnership Working
- Work collaboratively with health services, social care, probation, housing providers, and local authorities
- Attend meetings, reviews, and case conferences
6. Administration, Record Keeping & Compliance
- Maintain clear, accurate, and up-to-date case notes and records
- Ensure compliance with organisational policies and procedures
- Participate in supervision, team meetings, and mandatory training
Values & Behaviours
- Treat all residents with dignity, respect, and compassion
- Promote equality, diversity, and inclusion
- Work in a trauma-informed and strengths-based way
- Demonstrate professionalism, integrity, and accountability
- Uphold residents’ rights, voice, and independence
Person Specification
Essential
- Experience working with vulnerable adults or those experiencing homelessness
- Ability to build positive, professional relationships with residents and external agencies
- Strong communication, organisational, and record-keeping skills
- Commitment to safeguarding and person-centred practice
Desirable
- Experience in supported housing, homelessness, or mental health services
- Knowledge of welfare benefits and housing legislation
- Experience in risk assessment and safeguarding practice
- Experience of partnership and multi-agency working
Additional Information
- This role involves lone working
- A satisfactory DBS check and Right to Work check is required
- The post holder is expected to work in line with organisational values, policies, and procedures
Camfield Crawley is committed to safeguarding and promoting the welfare of vulnerable adults. All roles are subject to enhanced DBS checks and safer recruitment procedures.
Camfield Crawley is an equal opportunities employer and welcomes applications from all sections of the community.
How to apply
Please send your CV and letter of application to: [email protected]
For more information
Please go to: www.crawleyfriendsha.org.uk
and /or contact the Manager, Mycall Ebanks, at: [email protected]
Please note: This is a part-time post. Salary £32,370 FTE (£17,264 pro rata)
Pay: £32,370.00 per year
Benefits:
Language:
Work Location: In person
