Operations Coordinator
Job title
Operations Coordinator
Company
Mederer UK Ltd, trading as Trolli UK
Reports to
Managing Director, UK
Location
Office based, Pinner, HA5, London
Hours
Full time, Monday to Friday
Salary
£40,000 to £50,000, depending on experience
Experience
Around 3 to 4 years in operations, logistics or back office
About Trolli UK
Trolli is a global confectionery brand known for its everyday gummy sweets, sold on the mass market shelf in markets around the world. Mederer UK Ltd, trading as Trolli UK, is building out the brand here in the UK. We are a small, fast moving team, which means the work is varied, the impact is visible, and there is real room to shape how things are done.
The role in a nutshell
We are looking for an Operations Coordinator to keep the day to day running of the UK business smooth and reliable. The job sits across three areas: managing our specification and compliance documents, keeping logistics and customer orders moving, and handling the back office admin that keeps everything joined up.
This is a hands on role for someone who likes solving problems and then building a simple process so the same problem does not come back. You will not be handed a thick manual on day one. A lot of what you do will be working out a better way of doing it and writing that way down so the team can follow it.
It would suit someone with around 3 to 4 years of experience in operations, logistics or a busy back office, who is happy owning their own patch and comfortable being the person who picks things up and sorts them out.
What you will be doing
Specification and compliance documents
- Owning supplier setup forms, new line forms and product specification documents, making sure they are completed accurately and submitted on time.
- Keeping our compliance records, certificates and company information up to date and easy to find.
- Working with our overseas colleagues and external partners to gather the right product and compliance detail when a retailer or distributor needs it.
- Spotting where a document or piece of information keeps getting asked for, and building a simple reusable template or record so it is ready next time.
Logistics and orders
- Managing customer and distributor orders from the point they come in through to delivery, keeping everyone updated along the way.
- Coordinating with logistics and freight partners on bookings, paperwork and timings.
- Keeping order and delivery records accurate, and flagging issues early before they become problems.
- Helping us understand stock, lead times and order patterns so we can plan better.
Back office and admin
- Handling the day to day admin that keeps the UK office running, including the shared inboxes, supplier and customer records and general coordination.
- Supporting on invoicing and finance admin alongside our external accountants.
- Being a reliable first point of contact for suppliers, customers and partners on operational queries.
Problem solving and process building
- Taking ownership of the problems that come up day to day and finding practical ways to solve them.
- Turning those solutions into simple, repeatable processes so the business runs better over time.
- Looking for small improvements that save time or reduce errors, and putting them in place.
What we are looking for
We care more about attitude and the ability to take on a problem than a perfect tick list, but the following will set you up to do well.
Essential
- Around 3 to 4 years of experience in an operations, logistics, supply chain or back office role.
- Genuinely organised, with a sharp eye for detail and accuracy, especially when working with documents and data.
- A problem solver at heart. You see something that is not working and you want to fix it, not just flag it.
- Comfortable building processes from scratch and writing things down clearly so others can follow.
- Confident with everyday software such as email, spreadsheets and shared document tools.
- A clear and friendly communicator, happy dealing with suppliers, customers and colleagues here and overseas.
- Able to juggle several things at once and keep on top of your own workload without being chased.
Nice to have
- Experience in food, drink or FMCG, and any exposure to retailer or distributor compliance and new line processes.
- Familiarity with logistics, freight or import paperwork.
- Some experience with invoicing or basic finance admin.
What we offer
- Salary: £40,000 to £50,000 per year, depending on experience.
- A role with real ownership. You will run your own patch and see the difference you make in a growing UK business.
- Variety. No two days are quite the same across operations, logistics and compliance.
- Room to grow. As the UK business grows, so does the scope for the person who has helped build how it runs.
- A friendly, down to earth team that values honesty and getting things done over hierarchy.
Pay: £40,000.00-£50,000.00 per year
Work Location: Hybrid remote in Pinner HA5 5PZ
