Account Manager
Rochester, Kent
£35,000 Basic + Commission
Full-Time | Permanent
Account Management | Packaging & Print | Client Services
We’re working with an established and growing specialist manufacturer looking to recruit an experienced Account Manager to join its client services team in Rochester.
This is a varied, commercially focused role where you’ll take ownership of a portfolio of existing clients, managing their requirements from initial enquiry and quotation right through to production and final delivery.
You’ll be the key point of contact for your customers, building strong relationships, keeping projects moving and identifying opportunities to grow accounts through upselling and cross-selling.
The Role
As Account Manager, you’ll have full ownership of your client portfolio and act as the link between the customer and internal production teams.
You’ll be managing multiple projects at any one time, so organisation, communication and the ability to keep on top of deadlines will be essential.
Day to day, you’ll be:
Managing and developing relationships with an existing portfolio of B2B clients
Acting as the main point of contact throughout the entire customer journey
Understanding client packaging, label and product requirements
Managing projects from quotation and design through to production and delivery
Challenging client briefs where appropriate and recommending the best solution
Working closely with internal manufacturing, production, design and finishing teams
Monitoring live jobs throughout the production process and keeping customers updated
Supporting the external sales team with nominated customer accounts
Managing quotations, customer requests, follow-ups and ongoing opportunities
Maintaining an accurate and up-to-date sales pipeline
Identifying opportunities to upsell and cross-sell additional products and services
Attending customer meetings and site visits when required
Ensuring consistently high levels of customer service and account retention
What We’re Looking For
We’re looking for someone who is confident managing customers, commercially minded and comfortable working in a fast-paced environment.
Ideally, you’ll have:
- Previous Account Management or Client Services experience
- Experience within print, packaging, labels or a related manufacturing environment
- A strong understanding of managing projects or orders through to completion
- Experience managing multiple customer accounts simultaneously
- Excellent communication skills and confidence dealing with different stakeholders
- A proactive approach to customer service and problem solving
- Strong organisational and time-management skills
- Commercial awareness with the ability to spot opportunities within existing accounts
- Experience using CRM or management information systems
- Good Microsoft Office skills
- A high level of attention to detail
- The ability to work closely with production and operational teams
- A positive, resilient attitude and willingness to take ownership
Previous experience within the print, packaging or label industry would be highly advantageous, although candidates from closely related manufacturing environments will also be considered.
What’s on Offer
£35,000 basic salary + commission
You’ll be joining an established business with a strong customer base and a collaborative team environment, giving you the opportunity to take genuine ownership of your accounts while developing them commercially.
This would suit an Account Manager who enjoys building long-term client relationships but also has the commercial drive to identify opportunities and grow revenue from their customer base.
Pay: £35,000.00-£40,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
