This role is based in our Polka Dot Travel Call Centre.
If you’re passionate about travel, why not come and work at Travel Weekly’s Best Large High Street Agency 2025
Full-time - Office Based
Hours for the role include 10am-18:00pm or 12pm- 20:00pm
Competitive Salary & Unlimited Bonus Potential
(Due to location own transport is essential)
At Polka Dot Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As part of the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.
Role Overview
We are looking for passionate, sales-driven Sales Consultants to join our growing Digital Sales Team.
In this role, you will engage with customers who have already shown an interest in booking a holiday, delivering a seamless and personalised experience across telephone, email, live chat, and social media channels.
Working in a fast-paced and target-driven environment, you will play a vital role in converting enquiries into bookings while consistently delivering the high standards of service.
Key Responsibilities
- Deliver exceptional customer service across multiple digital channels including telephone, email, live chat, and social media
- Respond to customer enquiries and convert opportunities into confirmed holiday bookings
- Build strong relationships with customers, understanding their needs and tailoring recommendations accordingly
- Research and create bespoke holiday packages using a wide range of trusted suppliers
- Clearly present holiday options, bringing destinations and experiences to life
- Accurately process bookings across various systems with a high level of attention to detail
- Maximise revenue by promoting additional services such as transfers, insurance, and excursions
- Proactively follow up on enquiries to secure bookings and maintain engagement
- Achieve and exceed individual sales targets, KPIs, and performance standards
- Adhere to all company policies, procedures, and regulatory requirements
Skills & Experience Required.
- Proven success in a targeted sales environment
- Strong customer service focus with a passion for travel
- Excellent communication skills, both verbal and written
- Confident and professional telephone manner
- Strong organisational and time management skills
- Ability to work independently as well as collaboratively within a team
- High level of accuracy and attention to detail
Key Competencies
- Customer-first approach
- Strong sales and negotiation skills with the ability to close effectively
- Ability to listen, understand and respond to customer needs
- Resilient and motivated in a fast-paced environment
- Excellent administrative and multitasking abilities
- Engaging communication style, particularly in a digital sales setting
What We Offer.
- Competitive salary with uncapped commission and bonus potential
- Access to industry-leading training and development programmes
- Opportunities for career progression within Polka Dot Travel and the wider Hays Travel group
- Educational trips and familiarisation visits
- Staff discounts on holidays
- A supportive, sociable and inclusive workplace culture
- Regular incentives, team events, and recognition schemes
What it’s like to work for us?
Our people are at the heart of everything we do. We are committed to supporting your development, recognising your achievements, and creating a positive and rewarding environment where you can thrive.
We believe in rewarding hard work, celebrating success, and offering opportunities to grow within one of the UK’s most trusted travel brands.
