Switchboard Operator
Contract: Healthcare
Location: Worcester, WR5 1DD
Hours of work: 37.5
Working Pattern: Various shifts on a rota
Contract Type: Permanent
Hourly Rate: £13.01 - £19.51
Looking for a fulfilling role in a vital service? We are seeking a full-time Switchboard Operator to join the team at Worcestershire Royal Hospital.
You will play a crucial role in connecting callers to the right departments and services, handling approximately 3,000+ calls each day. As the first point of contact for many callers, you will assist with both internal and external enquiries, including emergency calls, helping to ensure the smooth operation of a busy hospital environment.
Rolling 8-week rota incorporating the following shift patterns:
- 06:00-14:00
- 14:00-22:00
- 22:00-06:00
- 08:00-16:00
The Role
- Answer internal and external calls within agreed KPI and SLA targets
- Provide efficient, courteous, and helpful support to callers
- Operate the internal bleep system
- Proactively maintain the computer database of hospital personnel, departments, and telephone numbers
- Undertake clerical duties as required to support the efficient running of the service and assist with the training of new team members when required
- Work public and bank holidays where your shift pattern falls on these days, as the department operates 24/7, 365 days a year
About You
- Good communication and clerical skills
- Reliable and able to work effectively as part of a team
- Able to cope well under pressure
- Previous experience is preferred but not essential, as full training will be provided
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
