Job Summary
We are seeking a dynamic and highly organized Operations Administrator to join our team! In this vital role, you will be the backbone of our daily operations, ensuring seamless coordination across services and delivering exceptional support to our teams. Your proactive approach, excellent communication skills, and mastery of administrative tools will drive efficiency and contribute to the overall success of LifeCare. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact every day.
Hours: 08.00 -12.00 Monday - Friday
Reports to: Operations Manager
DUTIES AND KEY RESPONSIBILITIES
HUMAN RESOURCES
· Support the recruitment process and onboarding of new staff in line with legislation and good practice.
· Support and co-ordinate annual leave request in line with service policies to ensure adequate cover and regular breaks for staff.
· Provide support to schedule meetings such as team meetings, appraisals etc. and where requested provide notes of meetings.
· Support HR processes and minute HR meetings, such as return to work/attendance meetings.
· At times be the first point of contact for staff with simple enquiries.
SERVICE SUPPORT
· Answer the main line phones and the dedicated service numbers supporting co-ordinators and seniors by assisting with customer enquiries and client support.
· Assist Help@Home and Outreach Co-ordinators to fulfil weekly staff/client schedules.
· Process staff absences and liaise with clients and staff cover to ensure continued service.
· Support client referral pathways ensuring all required paperwork is received and processed as part of new clients onboarding.
· Maintain client records in line with role and responsibilities.
· Support service audits and produce agreed reports as part of Quality Assurance processes.
· Any other “ad-hoc” duties
FINANCE
· Produce Cashless shopping reports, ensure cards are topped up, ensure spends are accurately recorded and receipts submitted by staff to support client billing.
· Monitor the Ringo account and ensure this has sufficient funds, produce reports required for client billing.
· Produce required information and reports for invoicing purposes.
· Support the checking of staff expenses
· Work closely with finance team to ensure the processes are efficient and robust.
GENERAL RESPONSIBILITIES
- Assist the Operations Manager in the development and implementation of efficient and effective administrative processes and systems.
- Work as part of wider office team
- Be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the post.
- Abide by organisational policies, codes of conduct and practices.
- Maintain and improve competencies through continuous training and development.
- Treat with confidentiality any personal, private or sensitive information about individual organisations and or clients or staff etc
This job description does not form part of the contract and may be amended to suit the changing needs of the service.
Must have UK Right to Work.
Join us as an Operations Administrator and become a key contributor to our vibrant team! Your energy, expertise, and dedication will help us operate smoothly while supporting our mission of excellence in service delivery. We look forward to welcoming motivated candidates eager to grow their careers!
To Apply: Please submit an up to date CV and note interviews will be held on the 18th August 2026.
Pay: £13.71 per hour
Benefits:
- Company pension
- Sick pay
- Transport links
Work Location: In person
