We are a second generation, family run accident repair business with sites in St Albans, Welwyn and Hatfield. Ideally you’ll be able to work across all our sites on a rota basis and we will be flexible to ensure the rota fits with your personal circumstances.
We are looking to recruit a friendly, dynamic and highly organised Customer Service Advisor to join our professional team in the Bodyshop reception. The job involves accepting jobs on the management system, calling customers to arrange for them to come in for an estimate, booking in for repairs, arranging courtesy cars, updating customers on repair progress, arranging handover and taking payments. Liaising with insurance companies, car hire and recovery agents.
Strong IT skills are essential as updating our internal management system throughout the repair process is crucial. Scanning and using Outlook is also required.
There are also various other portals that need updating once bookings have been made. Internal training in all aspects will be given.
The ideal candidate will be excellent with people, computers and able to multitask within our fast paced business. Confident in communicating via email and telephone to a variety of different customers and companies.
This is a very hands-on role liaising with all departments in the business.
Working hours will be 8.00 am - 5.00 pm Monday - Friday with 1 hour for lunch.
Job Types: Full-time, Permanent
Salary: From £26,500.00 negotiable based on experience.
Commission: Yes
Job Types: Full-time, Permanent
Pay: From £26,500.00 per year
Benefits:
Work Location: In person
