Job Title: Seaview Accommodation Support Service (SASS)
Housing First Tenancy Support Worker
Responsible To: Seaview Project Housing Coordinator
Annual Salary: £23,400 per annum (£29,250 FTE)
Hours: 30 hours per week
Holidays: 25 days per year + statutory days pro rata
Pension: NEST scheme 4% contribution
Purpose
The role of the Seaview Accommodation Support Service (SASS) Housing First Worker is to provide open-ended specialist housing support to former rough sleepers in their homes. Working as part of an integrated system, each Housing First worker will have a special interest in addition to their tenancy support skills, knowledge and experience. The outcome sought is to enable individuals to manage their tenancies effectively in a holistic way, ensuring that clients can access all available support needed to promote independence, preventing a return to homelessness in the future.
Key Activities
- Develop and maintain effective, professional relationships with former rough sleepers to facilitate best possible outcomes.
- Respond to referrals made to SASS and triage for suitability.
- Assess the housing and resettlement needs on an individual basis and develop support plans in response.
- Provide practical housing related support in setting up utilities, securing furniture etc.
- Assist individuals with finances including benefit claims, budgeting, referring to specialist advisors etc.
- Carry out regular home visits.
- Liaise with landlords with regards to rent arrears, repairs, behaviour that challenges etc
- Liaise and mediate with the partner services and neighbours when required.
- Advocate for clients, attending key appointments as necessary.
- Refer and signpost to other internal and external agencies and to work in partnership.
- Risk plan and assess dynamically and consistently, keeping everyone safe.
- Ensure risk assessments and support plans are carried out and reviewed in line with organisational policies and procedures.
- Ensure that all safeguarding, incidents and developing risks/hazards are reported appropriately, in accordance with policy and regulatory practice and in a timely manner.
- Deal with challenging situations with understanding and professionalism.
- Ensure the targets and aims of the project are met, completing all required monitoring records. effectively and efficiently, and that the highest possible professional standards underpin the work.
- Achieve personal targets set by and agreed with the management team.
- Reflect on own practice through supervision and peer support.
- Ensure that policies and procedures are always followed.
General Terms of Reference
- Seek to improve personal performance.
- Active participation in appraisal, training and supervision processes is expected.
- Keep abreast of developments in services and practice relevant to the client group.
- Keep the Housing Co-ordinator fully apprised of all progress and concerns.
- Contribute to maintaining safe systems of work and a safe environment.
- As part of the generic team approach, be prepared to work in other areas of Seaview Project services as required.
Person Specification
- A minimum of one year working with homeless people with complex needs
- A positive and self-motivated approach to the work
- A good understanding of issues around homelessness
- Knowledge of Housing legislation, the welfare benefit system and the issues affecting rough sleepers
- Knowledge of Mental Health, Substance Misuse and Domestic Abuse services and the wider system, legislation and practice
- Ability to develop and maintain working relationships with local partner organisations
- Report writing and project monitoring and recording skills
- Commitment to working in accordance with Housing First principles.
- Ability to time manage and organise own workload
- Ability to manage risk and knowledge of safeguarding principles
- Working knowledge of Data Protection including GDPR
- Working knowledge of safeguarding
- Commitment to working to the Seaview in accordance with Seaview’s Values.
- Ability to work on own initiative and as part of a team
- Ability to organise own workload and the workload of others
- Work in a Solution Focussed way
- Commitment to Diversity and inclusion
- A full driving licence is desirable
This is not a contract of employment, and is not intended to be a comprehensive list of key responsibilities. It is a guide to the role, and will be subject to periodic review.
This position is subject to an Enhanced Disclosure check through the Disclosure and Barring Service .
Job Type: Fixed term contract
Pay: £23,400.00 per year
Application question(s):
- Do you have access to a vehicle with business insurance during your working hour?
Experience:
- supporting complex needs: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
