Education Support Advisor
Salary: £25,500 + performance‑related bonuses
Location: Gateshead, Tyne & Wear
About Us
We provide high‑impact educational technology solutions that help schools, teachers, and young learners achieve outstanding outcomes. Over the past decade, our programmes have supported tens of thousands of children across the UK, empowering schools to reach and exceed their academic goals.
We are a collaborative, curious, and passionate team committed to making a genuine difference in children’s lives. As we continue to grow, our ambition is to become the leading partner in the education sector, supporting every child to reach their full potential.
Our Values
Collaborative – We believe strong partnerships create brighter futures.
Curious – We explore, innovate, and seek new ways to drive growth.
Make a Difference – Enhancing children’s life chances is at the heart of everything we do.
Knowledgeable – Our expertise keeps us at the forefront of educational technology.
Role Overview
We are seeking a proactive and engaging Customer Success Advisor to join our highly respected Customer Success Team. In this role, you will work closely with teachers and school leaders to ensure they gain maximum value from our educational programmes.
You will provide hands‑on support, deliver impactful training, and share insights that demonstrate real-world benefits—ultimately helping schools embed our products effectively and supporting license renewals.
Key ResponsibilitiesCustomer Engagement
- Support teachers, literacy leads, and senior leaders with successful implementation and continued use of our products.
- Build trusted relationships by delivering prompt, professional, GDPR‑compliant support.
- Share clear, relevant messaging to help strengthen school engagement.
Training Delivery
- Deliver online and face‑to‑face training sessions for educators.
- Use practical examples and storytelling to demonstrate best practice and programme impact.
Usage Monitoring, Impact & Reporting
- Monitor school and student activity through internal dashboards.
- Identify underuse or performance barriers and offer tailored guidance.
- Produce clear, actionable reports highlighting student progress and programme impact.
Cross‑Functional Collaboration
- Work closely with Sales, Renewals, and Marketing teams to improve the customer journey.
- Identify upsell or cross‑sell opportunities and support account growth.
Data Management
- Maintain accurate CRM records to ensure a seamless customer experience.
Person SpecificationEssential Skills & Attributes
- Excellent communication and customer service skills.
- Strong IT proficiency, including Word, Excel, PowerPoint, and data analysis tools.
- Ability to prioritise tasks and manage time effectively.
- A collaborative team player with a proactive mindset.
Desirable
- Experience working in education or an education‑related business.
Benefits
- Salary: £25,000 + performance bonuses
- 20 days holiday (increasing with tenure) + public holidays
- Supportive and collaborative team culture
- Ongoing learning and development opportunities
- Meaningful work that positively impacts children’s learning
- Free parking
Job Types: Full-time, Permanent
Pay: £25,500.00 per year
Benefits:
Application question(s):
- Must have Customer Service experience
Work authorisation:
- United Kingdom (required)
Work Location: In person
