We are looking to recruit a motivated and caring Healthcare Assistant (HCA) to join our expanding nursing team. As part of our friendly and supportive team, you will work alongside a wide range of experienced healthcare professionals, helping to deliver high-quality, patient-centred care. This role offers excellent opportunities to develop your clinical knowledge and gain experience across a diverse range of nursing skills in a welcoming and collaborative environment.
Ringmead Medical Group is a well-established forward thinking primary care organisation comprising five GP surgeries that provide a wide range of patient services to a large patient population across Bracknell, Crowthorne, and Sandhurst. We are proud to be rated GOOD overall by the CQC, achieve consistently high Quality and Outcomes Framework (QOF) scores, and serve as an accredited GP training practice.
Job Summary:
The Healthcare Assistant will support the nursing, MDT and clinical teams by performing a range of clinical skills to support chronic disease management, long term conditions, QOF/ patient recalls and patient health promotion to deliver prescribed programmes of patient care.
You will work under supervision of the Nurse Partner Leads, Nurse Manager and Nurse Deputies to contribute to the smooth and effective running of clinical services across all sites.
The role involves direct patient facing care, will require accurate documentation in patients’ records, preparing and maintaining clinical environments including adherence to infection control and protection.
The post holder will provide high-quality clinical patient care to the highest professional standards, ensuring strict confidentiality and adherence to all practice guidelines, policies, and protocols at all times. This includes HCA, mandatory or practice training and attendance at nurse meetings.
Job Responsibilities may include:
Clinical:
- Support achievement of QOF indicators and targets
- Undertake new patient health checks
- Assist with Diabetic Part 1 reviews
- LD/ SMI reviews
- BP monitoring
- Urinalysis management
- Phlebotomy including drug monitoring (DMARDS)
- INR star management of results (Warfarin)
- Basic wound care/ removal of stiches
- Assist with minor surgery
- Administering flu, shingles and B12 injections (with PSD)
- Height and Weight monitoring
- Restocking/maintenance of equipment
- Restocking of clinical areas
- Restocking of clinical rooms
- ECG recording
- Smoking cessation
- Chaperoning duties when required
- Vaccine/cold chain storage, monitoring and recording of temperatures
- Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations
- Assisting in the assessment and surveillance of patients’ health and well-being
- Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual
- Helping to raise awareness of health and well-being and how it can be promoted
- Assisting with the collection and collation of data on needs related to health and well-being
- Any other delegated duties appropriate to the post
Administration and professional responsibilities:
- Participate in the administrative and professional responsibilities of the practice team
- Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes
- Ensure the clinical computer system is kept up to date with accurate details recorded
- Ensure appropriate items of service claims are made accurately, reporting any problems to the practice administrator
- Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice
- Ensure collection and maintenance of statistical information required for regular and ad hoc reports
- Attend and participate in practice meetings as required
- Assist in formulation of practice philosophy, strategy and policy
- To assist in seasonal and special projects as requested e.g. flu campaign
- To maintain appropriate registration and training requirements appropriate to your role
- To maintain any mandatory and statutory training and attend any training days as requested by the practice
- To attend practice or ICB training events
- Attendance and participate in team meetings or discussions with the aim of maintaining or improving nurse services for patients
- Ensure you wear the appropriate PPE at all times adhering to Infection Prevention and Control (IPC) to include wearing clean and appropriate nurse uniform/ dress code
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures (IPC) maintaining work areas in a tidy and safe way and free from hazards
- To wear the appropriate PPE
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate.
Pay: £12.71 per hour
Benefits:
- Company events
- Company pension
- Employee assistance programme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
