We are looking for a fantastic Compliance/Service Manager to oversee the day-to-day running of an established supported living business. Our scheme is based in Sandwell area. You will join an established provider who specialises in supported living, residential & respite care for adults with learning disabilities, mental health diagnoses and complex behaviours. Working closely with the senior management team, this is a non-registered role, where you will oversee the operational responsibilities for your service.
As the Service/Compliance Manager, you will:
- Possess a deep understanding of CQC regulations and standards and ensure all company operations align with these requirements.
- Oversee compliance across the organization, including recruitment processes and service delivery.
- Conduct spot checks and audits to maintain quality and safety standards.
- Lead a team on the floor, providing hands-on support and guidance during challenging situations.
- Develop and nurture positive relationships with clients, ensuring a person-centered approach to care.
- Be adept at deescalating challenging behaviors, including managing physically aggressive clients with professionalism and empathy.
- Bring a minimum of 2 years' experience working in mental health and secure unit environments.
- Demonstrate knowledge and practical experience in handling the complexities of such settings.
- Exhibit exceptional attention to detail in documentation and compliance tracking.
- Utilize strong IT skills to maintain records and support operational efficiency.
- Work flexible hours to meet the needs of the service, adapting to urgent demands when necessary.
- Mentor and support your team, fostering a collaborative and high-performing work environment.
- Preferably, an NVQ Level 3 in Health and Social Care or equivalent qualification.
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Work Location: In person
