Join Our Growing Team as a Customer Service Executive!
- Location: Watlington, Oxfordshire (office based role)
- Hours: Full-Time, Monday to Friday, 8:30am – 5:30pm
- Contract: Permanent
About Garden Trends
At Garden Trends, we’re passionate about helping people create beautiful, functional outdoor spaces they can enjoy all year round. As a leading multi-channel retailer in the garden and leisure industry, we specialise in premium barbecues, outdoor kitchens, garden furniture and seasonal lifestyle products.
With a strong presence both online and in our Moss End showroom, we’re proud to offer top-quality products and exceptional customer service.
The Role
We're looking for a proactive and enthusiastic Customer Service Executive to join our friendly, fast-paced team. This is a varied, office-based role where no two days are the same.
If you enjoy helping customers, solving problems, and juggling a mix of enquiries and admin tasks, this role could be a great fit for you.
Key Responsibilities
- Acting as the first point of contact for customers via phone, email and live chat
- Handling enquiries related to sales, orders, deliveries and returns with professionalism and care
- Processing orders, returns and refunds accurately and efficiently
- Supporting day-to-day administrative tasks and assisting the wider team when required
What We’re Looking For
- Previous experience in a customer service, admin or office-based role
- Confident communication skills with strong written and spoken English
- Comfortable using computers and working across multiple systems (full training provided)
- Naturally organised, logical and detail-oriented
- Positive, adaptable and willing to support the team where needed
Why Join Us?
- Work for a trusted and growing brand in the garden and leisure sector
- Be part of a supportive, friendly team where your ideas are welcomed
- Gain experience across both e-commerce and retail environments
- Staff discount and product training provided
If you’re ready to bring your skills to a company that values teamwork, enthusiasm and excellent customer service, we’d love to hear from you.
Job Type: Full-time
Pay: £27,040.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Application question(s):
- Are you able to commute to our office in Watlington OX49 5EQ on a daily basis
- Are you looking for a full time permanent job.
- Do you have your own means of transport? There is no public transport to our offices in Watlington.
Experience:
- customer service: 1 year (required)
Work Location: In person
