Job Title : Sr. Consultant Employee Central
Job Location: London, UK (Hybrid)
Job Type: Perm/Contract
Job Description: Senior Consultant Employee Central (BAU/AMS)
Role Purpose:
Own and operate the steady-state landscape for SuccessFactors Employee Central by delivering reliable L2/L3 support, maintaining configuration health, executing controlled changes, and ensuring compliance, performance, and stakeholder satisfaction under formal SLAs.
Key Responsibilities:
Service Operations (ITIL)
- Triage, troubleshoot, and resolve incidents and service requests (P1P4) across EC.
- Execute change requests for minor enhancements and fixes following change control.
- Drive problem management: root cause analysis, preventive and corrective actions.
- Maintain a clear knowledge base, runbooks, and support SOPs.
Configuration and Data Stewardship
- Maintain and adjust EC configuration: Foundation Objects, MDF objects, Business Rules, Workflows, Event Reasons, Position Management, Picklists, and Role-Based Permissions.
- Perform data loads and mass updates using standard import templates; handle data corrections with audit traceability.
- Ensure data quality through validations, spot checks, and reconciliation.
Release and Testing
- Lead release readiness and impact assessments for SuccessFactors releases.
- Own regression test planning and execution; coordinate UAT and sign-offs.
- Validate and migrate transports/configuration across environments with appropriate documentation.
Integrations and Security
- Monitor and resolve inbound/outbound integration issues with HR, payroll, and downstream systems; coordinate with middleware teams (e.g., SAP Integration Suite/CPI).
- Maintain RBP roles, groups, and permission policies; enforce least-privilege and segregation of duties.
- Support IAS/IPS identity and SSO-related BAU activities where applicable.
Compliance and Audit
- Ensure adherence to data privacy and retention policies (e.g., DRTM), audit requirements, and internal controls.
- Provide evidence for audits, including change logs, test results, and access reviews.
Stakeholder and Vendor Management
- Serve as the primary functional point of contact for HR operations and business users.
- Provide status reporting, SLA dashboards, and improvement plans.
- Mentor junior analysts; conduct knowledge transfer and training sessions.
Must-Have Skills
- Deep hands-on expertise in SAP SuccessFactors Employee Central: Foundation Objects, MDF, Business Rules, Workflows, Event Reason derivation
- RBP and Security administration
- Position Management and Event handling
- Data models, picklists, imports, and configuration workbooks
Strong BAU/AMS experience:
- Incident, Service Request, Problem, and Change Management (ITIL)
- Test planning, regression testing, UAT support, and release readiness
- Documentation excellence and audit traceability
Integration familiarity:
- Monitoring and triage for EC-centric interfaces; coordinate with middleware/integration teams
Tools:
- Admin Center and, where applicable, Provisioning
- ITSM tools (e.g., ServiceNow, Jira, Remedy)
- Reporting using Story/Canvas/Ad Hoc for support analytics
- SuccessFactors modules adjacent to EC: Time Off, Time Sheet, Onboarding
- Payroll touchpoints: ECP or third-party payroll integration
- Middleware: SAP Integration Suite/CPI; basic API knowledge
- Identity services: IAS/IPS (SSO, user provisioning)
- Data privacy: Data Retention Time Management (DRTM)
- Certification: SAP SuccessFactors Employee Central; ITIL Foundation
Experience
- 59+ years in HRIS/SAP HCM with at least 3+ years in EC-focused BAU/AMS
- Experience operating in multi-country, multi-legal-entity environments
- Track record of owning SLA-driven support with measurable improvements
- Participation in at least 2 full lifecycle implementations or major rollouts is a plus
Education
- Bachelors degree in Information Systems, Computer Science, HR, or related field
- Relevant SAP certifications preferred
