The role
We have an opportunity to join our Payroll and Pensions Team as a pensions officer. You will be key to the effective delivery of this vital function at the University of Bristol, one of the 3 largest employers in the city.
As part of the Finance Services division the Payroll and Pensions team play an essential role within the division and ensure 10,000 University staff are paid each month. This team ensure that the pensions schemes are administered and that University staff are supported on our pension schemes.
Joining us will give you access to competitive salaries, excellent staff benefits, a generous annual leave entitlement (including bank holidays and fixed closure days), and access to pension schemes as well as training and development opportunities. The University operates a blended working policy which offers excellent flexibility on officed based and home working for staff.
What will you be doing?
Deliver excellent customer service as an employee-facing team ensuring that all individuals are treated courteously and professionally.
Deal with enquiries from staff and other outside bodies, including more complex queries judging when to forward onto a more senior member of the Pensions Team.
Ensure that pension knowledge is kept up to date so that the schemes can be operated correctly.
Demonstrate an open attitude to change including opportunities to enhance performance.
Use Excel and other software to collate and analyse data ensuring accuracy.
You should apply if
Previous experience working in a high-volume processing team and able to work as part of a team
Ability to plan and prioritise (allocated) workload and take ownership of the same
Good knowledge of Microsoft packages including Word and Excel
Proficient in the use of the email
Previous experience of working in a pensions team
Awareness of pension legislation
Demonstrable experience of consistently providing good customer service
Additional information
Contract type: Open ended
Work pattern: Part time, 21 hours
Grade: F
Salary: £28,778 - £32,080 per annum pro rata
School/Unit: Education and Student Success
This advert will close at 23:59 UK time on 02/09/2026
For informal queries please contact Amanda Edgell,
[email protected]
Our strategy and mission
We recently launched our strategy to 2030 tying together our mission, vision and values.
