Location: The Jam House, St Paul’s Square, Birmingham
Job Type: Full-time
Reporting to: General Manager
About Us
The Jam House Birmingham is one of the UK’s premier live music venues, offering high-quality dining, exceptional drinks, and world-class live performances in a unique and vibrant atmosphere. We pride ourselves on delivering unforgettable customer experiences in a fast-paced, high-energy environment.
The Role
We are looking for an experienced and motivated Deputy Manager to support the General Manager in the day-to-day running of the venue. This is a hands-on role where you will lead by example, ensuring seamless service, strong team performance, and an outstanding customer experience at all times.
Key Responsibilities
- Support the General Manager in overseeing all aspects of venue operations
- Lead, motivate and develop the front-of-house team to deliver exceptional service
- Manage busy service periods, ensuring smooth coordination between bar, floor, and kitchen teams
- Take responsibility for the venue in the absence of the General Manager
- Ensure compliance with licensing laws, health & safety, and company policies
- Monitor stock levels, assist with ordering, and manage wastage
- Handle customer feedback professionally and resolve issues promptly
- Assist with staff training, rotas, and performance management
- Maintain high standards of presentation, cleanliness, and atmosphere throughout the venue
What We’re Looking For
- Previous experience as an Assistant Manager within a busy bar, restaurant, or live music venue looking to progress
- Strong leadership skills with the ability to inspire and manage a team
- Excellent customer service and communication skills
- Ability to work under pressure in a fast-paced environment
- Good organisational skills and attention to detail
- Flexibility to work evenings, weekends, and late nights
- A passion for hospitality, music, and creating memorable guest experiences
What We Offer
- Competitive salary + tips
- Staff discounts and incentives
- Opportunity to work in a renowned live music venue
- Career progression within a growing hospitality brand
- A fun, dynamic, and supportive working environment
How to Apply
To apply, please submit your CV and a short cover note outlining your experience and why you would be a great fit for The Jam House Birmingham.
Pay: £32,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
