Veterinary Receptionist & Administrator
Full-time | Monday-Friday | No Weekends
East Finchley, London
We are looking for a friendly, organised and enthusiastic Veterinary Receptionist & Administrator to join our independent veterinary practice in East Finchley.
This is a full-time, Monday to Friday role with no weekends, offering the opportunity to become a valued member of a small, supportive team. As a growing independent practice, we pride ourselves on providing exceptional care to our patients and outstanding service to our clients. We're looking for someone who enjoys working with both people and animals, takes pride in delivering excellent customer service, and is looking for a role with genuine variety and responsibility.
About the role
This is a varied position combining front-of-house reception duties with a significant administrative role. You'll be the first point of contact for our clients and play an important part in ensuring the practice runs smoothly.
Your responsibilities will include:
- Greeting clients and their pets with a warm and professional welcome
- Answering telephone and email enquiries
- Booking appointments and managing the appointment diary
- Taking payments and managing client accounts
- Preparing pet travel documentation, including Animal Health Certificates and supporting paperwork
- Preparing and processing insurance claims and other client documentation
- Assisting with referrals and a range of veterinary administrative tasks
- Maintaining accurate clinical and administrative records
- Supporting the veterinary team with the smooth day-to-day running of the practice
About you
We're looking for someone who is:
- Friendly, approachable and professional
- Highly organised with excellent attention to detail
- Confident communicating with clients in person and over the phone
- Comfortable using computer systems and learning new software
- Able to work independently as well as part of a close-knit team
- Calm and efficient in a busy environment
- Passionate about providing excellent customer service and making a positive difference to our clients and their pets
Reception experience is essential (at least one year's experience is preferred). Previous experience in a veterinary or healthcare setting would be an advantage but is not essential, as full training will be provided for the administrative aspects of the role.
What we offer
- Full-time, Monday to Friday position
- No weekends or out-of-hours work
- Employee discount
- A friendly and supportive working environment
- The opportunity to be part of an independent practice where your ideas and contribution are valued
- A varied role with opportunities to develop new skills, including insurance administration and pet travel documentation
- The chance to help build and develop a growing branch practice
If you're looking for a role where you can build lasting relationships with clients, enjoy a varied mix of reception and administration, and make a genuine contribution to a growing independent veterinary practice, we'd love to hear from you.
Job Type: Permanent
Pay: £29,750.00-£32,000.00 per year
Benefits:
Work Location: In person
