An exciting part-time opportunity has arisen for a flexible Receptionist to join the fantastic team at Charlotte House Hotel. This charming, boutique hotel is located on the Lawn site, directly opposite the Castle and has been undergoing a carefully planned programme of renovation, following its acquisition by Stokes Coffee and Tea.
As a Reception Team Member, you will be at the heart of giving our guests a great first impression of the hotel and ensuring a comfortable stay, but you will also provide support for a variety of events that take place in this beautiful space.
The successful candidate will also need to be a confident communicator, a natural problem solver and understand that the customer comes first. You will be working as part of a small, supportive, friendly team so flexibility across the week is a must. Shifts will usually allocated between 7.30am and 9.30pm. Staying overnight on site will also be required on a rota basis. Weekend working essential. Weekly hours will fluctuate but are estimated to be between 6-15 hours. Please note, there is no provision for staff parking.
If you have a calm, but friendly demeanor, want to work for an ambitious, community-minded organisation that genuinely offers support, excellent training and work-life balance, then this is the organisation and role for you.
What You’ll Be Doing
- Answer and direct phone calls/email enquiries in a polite and friendly manner.
- Welcome visitors in a warm and friendly manner and answer any questions visitors have.
- Ensure the reception area and all common areas are kept in a clean, tidy and presentable state at all times.
- Support breakfast set up and delivery
- Ensure that hotel IT systems are up to date and all data is input correctly and in line with all data guidelines.
- Keep detailed and accurate records of visitor requests and of calls received.
- Receive deliveries; sort and distribute incoming mail.
- Maintain the hotel filing system, and reception stock/ stationery.
- Ensure any facility issues are reported and follow up to ensure these tasks are completed.
- Support event set-up and execution
- Cover hotel bar
- Ensure all guests to the hotel are aware of fire evacuation procedures.
Who you are
- Customer focussed, with a friendly, welcoming and highly presentable
- Confident and engaging communication and interpersonal skills
- Strong IT skills
- Flexible, adaptable and naturally proactive
- Excellent multi-tasker and problem solver
- Calm, decisive, and with bags of common-sense
What's In It For You
- Quality training and supportive environment
- Discounts on Stokes Café food and drinks
- Employee Assistance Programme
- Well-being Programme
- Employee high-street discounts
- Company pension
- Supportive team environment
- Opportunity to support events
Who We Are
Charlotte House Hotel is part of the award-winning Stokes Tea & Coffee. Stokes has over 120 years of passion and know-how in sourcing, roasting and blending its tea and coffee, supplying businesses locally and across the UK. We operate three destination cafés across Lincolnshire. Each café offers a unique ambience, quality produce and of course the best coffee, which we roast on site, at The Lawn. Alongside this, our sister companies, The Blue Room and Charlotte House Hotel, offer beautiful event spaces to suit every visitor and occasion, so there are plenty of career opportunities to explore.
At Stokes we are passionate about our people, customers and communities and are constantly evolving to meet the challenges of a changing world, ethically, sustainably and responsibly. We have committed to use business as a force of good as part of our BCorp Certification journey. We want to partner and grow with our team members by offering a supportive work environment that provides better work-life balance, a learning culture to enhance skills, share knowledge and develop your career, as well as offer fair reward. Our management and barista pathways are open to all team members who consistently demonstrate Stokes’s behaviours and values.
Job Types: Part-time, Zero hours contract
Pay: Up to £13.00 per hour
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Health & wellbeing programme
- Store discount
Application question(s):
- Tell us why you would be a great addition to our team.
- As there are set shift patterns and a need for flexibility across the week, including weekends, do you have any wider commitments that restrict your availability?
Work Location: In person
