This is a broad, hands-on field role for an engineer who is genuinely comfortable turning their hand to almost anything. One day you might be terminating and testing a cabling run, the next you could be swapping a failed switch, building and imaging a batch of laptops, or supporting a retailer to get their tills back online before they open!
You will be the face of Cameo on our partners' customer sites — working autonomously, making sound decisions on the spot, and making sure every visit ends with the job done and the customer confident it was done properly.
Key Responsibilities
- Deliver on-site installation, maintenance, break/fix and IMAC support across our full product portfolio
- Diagnose and resolve hardware and software faults on desktops, laptops, servers, printers and peripherals
- Install, configure and troubleshoot network infrastructure — switches, routers, firewalls, wireless access points, IP addressing, DHCP and basic routing
- Install, commission and support EPOS estates — tills, terminals, printers, scanners, cash drawers, chip and PIN devices and back-office systems
- Build, image, configure and deploy hardware to customer specification, both on site and at our facilities
- Support planned project work, rollouts, refreshes and site migrations alongside day-to-day reactive support
- Own every job through to resolution, keeping the service desk and the customer updated at each stage
- Work to agreed SLAs and KPIs, completing accurate paperwork, call notes and asset records
- Manage your van stock, parts and returns, and keep test equipment and tooling in good order
- Participate in the 24/7 out-of-hours call-out rota
- Build professional working relationships with colleagues, partners and suppliers, and keep your technical knowledge current
Essential Experience and Skills
- Demonstrable experience in a field-based IT support or engineering role
- Solid all-round hardware and software fault-finding across Windows desktops, laptops and servers
- Working knowledge of IP networking — IP addressing, subnetting, DHCP, DNS, switching and basic routing
- Practical cabling experience: Cat5e/Cat6 termination, patching, Fluke/certification testing and fault tracing beneficial.
- Experience installing or supporting EPOS or similar customer-facing point-of-sale hardware
- Confident building, imaging and configuring end-user devices
- Clear written and verbal communication, and the confidence to deal with customers directly on site
- Self-motivated, solution-focused and comfortable working alone with minimal supervision
- Well organised, with the discipline to keep records accurate and calls updated
- Full, clean UK driving licence
- Willingness to travel across your patch, work overtime and cover occasional weekends and overnight stays
Desirable
- Vendor or industry certifications — CompTIA A+ / Network+, Cisco CCNA, Microsoft, or manufacturer-specific accreditations
- Experience with tier-one server and storage platforms (HPE, Dell, Lenovo, IBM, Cisco, NetApp)
- Fibre termination, splicing and OTDR testing
- Exposure to retail, hospitality or multi-site enterprise environments
- Familiarity with UPS installation and maintenance
- ECS/CSCS card, IPAF or PASMA
- Willingness to undergo DBS or BPSS clearance where customer sites require it
Pay: £28,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Life insurance
- Private medical insurance
Work Location: On the road
