Implementation Support Officer (Speech Recognition & Digital Dictation)
Dorset HealthCare are seeking flexible, enthusiastic and motivated individuals to join the Speech Recognition & Digital Dictation (SR&DD) project team during a Trust-wide deployment.
This is an exciting opportunity to play a key role in the implementation and rollout of digital clinical documentation and associated AI systems across multiple sites in Dorset. The programme will run over a 9-month deployment period, requiring repeat deployment activities across services.
You will support staff before, during and after go-live to ensure successful adoption of SR&DD technology and help embed new ways of working.
The role requires the ability to travel extensively to Trust sites across the county.
This is a full-time post of 37.5 hours per week. The post holder will be required to work flexibly to meet the needs of the service across multiple sites in Dorset. This will include unsocial hours and shift work. Flexible working arrangements will be considered.
This is a fixed term role and for those with current NHS service, the role will be offered on a secondment basis only. Please obtain permission to be released on a secondment before submitting an application .
Support the deployment of the SR&DD system across Trust sites
Assist with service change and encourage staff engagement with new technology
Respond to service needs during implementation and go-live periods
Provide ongoing support to ensure effective system use
Help troubleshoot issues and direct queries appropriately
Support IT teams with problem solving and user queries
System Adoption & Improvement
Support embedding of workflows and SpeechCursor AIDA and analytics tools
Contribute to monitoring system usage and improving document processes
Assist with audit, benefit tracking and reporting activity
Data, Reporting & Accuracy
Support staff to ensure accurate data entry into systems
Assist in embedding reporting tools (KPIs, dashboards, analytics)
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact
[email protected]