Job Overview
We are seeking an energetic and welcoming Front of House team member to create a positive and memorable experience for every guest. In this role, you will be the first point of contact, ensuring smooth operations and exceptional guest services. Your enthusiasm, communication skills, and hospitality expertise will help foster a warm atmosphere that encourages repeat visits and customer satisfaction. This paid position offers an exciting opportunity to develop your hospitality skills in a dynamic environment where guest experience is our top priority.
Applicants must be aged 18 or over.
Responsibilities
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Manage guest check-ins and check-outs efficiently, ensuring accuracy and timeliness
- Handle guest inquiries via phone with excellent phone etiquette, providing clear and helpful information
- Assist guests with seating arrangements, reservations, and special requests to enhance their experience
- Maintain cleanliness and organisation of the front of house area to promote a welcoming environment
- Coordinate and communicate efficiently with team members to ensure seamless service flow during busy periods
- Address guest concerns promptly and professionally, escalating issues when necessary
Skills
- Previous restaurant or hospitality experience is highly preferred
- Strong communication skills to interact effectively with guests and team members
- Experience working in a hotel or similar guest service environment is a plus
- Ability to multitask efficiently in a fast-paced setting while maintaining attention to detail
- Excellent phone etiquette and customer service skills to handle inquiries courteously
- Knowledge of serving procedures and guest services standards
- Reliable, friendly, and proactive attitude with a passion for hospitality
Join us as a Front of House team member and be part of an energetic environment dedicated to delivering outstanding guest experiences. Your enthusiasm and dedication will help create memorable moments for every visitor while advancing your career in hospitality!
Pay: £8.00-£14.00 per hour
Work Location: In person
