Claims Administrator
About Us
We are a dedicated team specialising in personal injury and hearing loss claims. We pride ourselves on delivering exceptional client care, thorough case management and achieving positive outcomes.
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The Role
As a Claims Administrator you will:
- Be first point of contact for new clients, taking down claim details, obtaining initial evidence and reviewing prospects.
- Maintain ongoing client communications: ring clients, respond to queries, reassure and advise on the process.
- Review and analyse vehicle damage.
- Liaise with third parties including medical experts, engineers, insurers, solicitors and agencies.
- Prepare and draft correspondence to clients.
- Sort and distribute incoming post.
- Assist the team with incoming reception calls.
- Ensure adherence to internal Service Level Agreements, regulatory requirements and best practice.
- Maintain accurate records, update case management systems and report on file status.
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What We’re Looking For
Essential:
- Strong record of administration within personal injury claims.
- Strong communication skills: you’ll be speaking to clients, so empathy, clarity and professionalism are key.
- Excellent organisational ability and attention to detail: managing targets, deadlines and tasks simultaneously.
- Proactive attitude: able to work under direction and also take initiative.
- Comfortable using IT systems (case-management database, MS Office). Proclaim experience preferable.
Desirable:
- Proclaim experience or similar
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What We Offer
- Full training and support: you’ll learn the technical aspects of personal injury claims and how to review prospects
- A collaborative and supportive team environment where you will be encouraged to develop your skills and progress your career.
- A role that makes a difference: you’ll be helping clients get access justice and support through a complex process.
- Competitive salary
- Opportunities for internal progression as you gain experience and expertise.
- Early finish Fridays
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How to Apply
If you’re organised, client-focused and keen to build a career in the personal injury claims arena, please send your CV and a short covering letter outlining why this role appeals to you. We look forward to hearing from you and will be in touch for suitable candidates to discuss the next steps.
Job Type: Full-time
Pay: From £21,000.00 per year
Experience:
- Personal injury claims: 1 year (preferred)
Work Location: In person
