The Pensions Ombudsman is growing fast and is a great place to work. We have an exciting opportunity for an Application Support Analyst to join our team based in Canary Wharf, where we currently operate an agile working policy of 20% office attendance and a flexible working culture. You will be working full or part-time on an 18-month fixed term contract and will receive a competitive salary of £37,500 per annum pro rata. We offer several pension options as part of the Civil Service Pension Scheme, including defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups.
Salary and benefits
As well as a starting salary of £37,500 per annum pro rata, we offer:
Diversity and Inclusion
We are an accredited Disability Confident Employer and welcome applications from under-represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging.
Who are we?
As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court.
Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent.
Purpose of the role
Reporting to the Head of Digital, Data and Technology, the postholder will play a key role in supporting, maintaining, and optimising TPO’s Dynamics 365 (Customer Services) platform and associated Power Platform components.
The postholder will ensure the availability, stability and performance of the service, working closely with delivery teams, suppliers, and business users to uphold high-quality digital services.
This role works with a number of key stakeholders across the organisation.
TPO’s Corporate Services teams provide support to the organisation on all business, communications and engagement matters.
Key responsibilities:
Monitor system performance, triage faults, and resolve issues efficiently, escalating where required.
Please refer to the Job Description for further information
We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore, this vacancy may be withdrawn at short notice. In line with our policy, candidates deemed appointable through a fair and open competition will be kept on a reserve list for up to 6 months. If vacancies with sufficiently similar essential criteria arise, we may make offers to those who are on this reserve list. These vacancies may be in other teams in the organisation.
Closing date: 3 August 2026 at 11:59 pm
Interview dates: from 10 August 2026
All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service.
If you feel that you have the skills and experience required to become our Application Support Analyst please click ‘Apply’ today. We would love to hear from you!
