Job Overview
Join our dynamic team as an Optical Assistant/Receptionist, where you'll be the friendly face and efficient coordinator at the forefront of eye care services. This role combines exceptional customer service with vital clinical support, ensuring patients receive a seamless experience from their initial appointment to follow-up care. Your enthusiasm and organizational skills will help create a welcoming environment while supporting the clinical team with essential administrative and technical tasks.
Duties
- Greet patients warmly, assist with appointment scheduling, and manage the reception area to ensure smooth patient flow
- Maintain accurate patient records, update appointment schedules, and process payments efficiently
- Support the clinical team by preparing examination rooms, cleaning equipment, and managing inventory of optical supplies
- Answer phone inquiries promptly, provide information about services, triage appointments and coordinate follow-up appointments
- maintaining a clean workspace and help maintain the cleanliness of the practice
Requirements
- Previous experience in an optical or healthcare setting is highly desirable
- Excellent communication skills with a friendly, professional demeanor both in person and on the phone
- Strong organizational abilities to manage multiple tasks efficiently in a fast-paced environment
- Ability to work collaboratively as part of a team while also demonstrating initiative and independence when needed
- Basic computer literacy for managing electronic health records and scheduling systems and emailing
- A proactive attitude with a genuine desire to deliver outstanding patient service
- be willing to cover other staff for holidays/leave
Embark on a rewarding career where your enthusiasm makes a difference! Join our friendly, supportive team environment with opportunities to learn more about eye health and optical care.
Days required will be Wednesday/thursday/Friday all day and saturday mornings full time.
Pay: From £12.71 per hour
Benefits:
Work Location: In person
