Job Summary
We are seeking a dynamic and energetic Assistant Hotel Manager to join our vibrant hospitality team. In this pivotal role, you will support the overall operations of the hotel, ensuring exceptional guest experiences while leading and supervising staff to uphold our high standards of service. Your leadership will foster a welcoming environment, streamline daily activities, and contribute to the hotel's success through proactive management and outstanding guest service. Multilingual and bilingual abilities are highly valued to enhance communication with diverse guests and team members. This position offers an exciting opportunity for someone passionate about hospitality, leadership, and human resources to make a meaningful impact in a fast-paced setting.
Duties
- Assist the Hotel Manager in overseeing daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance departments
- Supervise and motivate staff to deliver exceptional guest services, ensuring all team members adhere to company standards and policies
- Support human resources functions such as onboarding new employees, conducting performance evaluations, and addressing staff concerns
- Handle guest inquiries, complaints, and requests promptly and professionally to ensure maximum satisfaction
- Coordinate with various departments to ensure smooth check-in/check-out processes and timely resolution of operational issues
- Assist in managing reservations, billing, and financial transactions accurately
- Promote a positive work environment by fostering teamwork, leadership development, and continuous improvement initiatives
Qualifications
- Proven supervising experience within the hotel or broader hospitality industry
- Strong leadership skills with the ability to motivate diverse teams in a fast-paced environment
- Excellent guest service skills with a focus on exceeding expectations
- Multilingual or bilingual capabilities to communicate effectively with international guests and staff
- Knowledge of human resources practices including recruitment, training, and employee relations
- Previous hotel experience is highly preferred; familiarity with hospitality operations is essential
- Demonstrated ability to manage multiple priorities while maintaining attention to detail
Join us as an Assistant Hotel Manager and be part of a passionate team dedicated to creating memorable experiences for every guest. Your leadership will inspire excellence across all facets of our hotel operations while supporting a vibrant, inclusive workplace culture.
Pay: £25,420.00-£38,274.94 per year
Benefits:
- Employee discount
- On-site parking
Work Location: In person
