Shaw healthcare are seeking an experienced and motivated 2nd line Infrastructure Engineer to join our team and support the delivery, maintenance, and improvement of our technology infrastructure across a multi-site environment.
The successful candidate will have strong troubleshooting skills, a customer-focused approach, and experience working within secure IT environments. You will play a key role in maintaining infrastructure availability, supporting cloud transformation initiatives, and ensuring systems remain secure, reliable, and compliant.
Location: St Mellons, Cardiff
Hours: 37.5 hours per week
Salary : £42,000 PA
Fixed term contract for 12 months with view to become permanent
- Provide technical support and troubleshooting across a multi-site IT environment.
- Support and maintain infrastructure within ISO27001 and Cyber Essentials Plus certified environments.
- Assist with Azure migration projects and cloud infrastructure improvements.
- Resolve incidents efficiently while meeting agreed service level targets (SLAs).
- Maintain high standards of patch compliance, backup success, and system availability.
- Produce and maintain accurate technical documentation.
- Support security compliance initiatives and best practice standards.
- Contribute to infrastructure projects and delivery milestones.
- Provide excellent customer service and end-user support.
The ideal candidate will have experience working within:
- Multi-site IT environments.
- ISO27001-compliant environments.
- Cyber Essentials Plus-certified environments.
- Azure migration and cloud technology projects.
You will be:
- An excellent problem solver with strong troubleshooting abilities.
- Analytical and methodical in your approach.
- Customer-focused with strong communication skills.
- Able to prioritise workloads effectively and manage competing demands.
- Self-motivated with the ability to work independently and as part of a team.
- Calm and effective when working under pressure.
- Keen to learn and develop new technical skills.
- Microsoft Certified: Azure Administrator Associate (AZ-104).
- Microsoft 365 Administrator certification.
- Microsoft Certified: Identity and Access Administrator certification.
- Fortinet NSE / FCP certifications.
- Sophos Certified Engineer certification.
If you are a proactive IT professional looking for a role where you can make an impact, develop your skills, and support a modern technology environment, we would love to hear from you.
