Overview
Join our dynamic team as an IT Support specialist and become the backbone of our technology operations! In this energetic role, you'll provide essential technical assistance to ensure seamless computer and network functionality across the organization. Your proactive approach will help resolve issues swiftly, enhance user experience, and keep our digital environment running smoothly. This paid position offers a fantastic opportunity to develop your skills in a fast-paced, supportive setting while making a tangible impact on daily business operations.
Responsibilities
- Deliver prompt and effective technical support to end-users via help desk channels, resolving hardware, software, and network issues with enthusiasm.
- Troubleshoot and resolve problems related to computer hardware, operating systems (Windows, macOS, Linux), and software applications such as Microsoft Office.
- Assist with network connectivity issues, including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other security protocols to ensure secure and reliable access.
- Maintain and support computer hardware components, including desktops, laptops, printers, and peripherals to maximize operational efficiency.
- Utilize IT service management tools like BMC Remedy, ServiceNow, Jira, and Asset Management systems to track incidents, manage requests, and document resolutions thoroughly.
- Collaborate with team members on projects involving system upgrades or deployments while providing clear communication throughout the process.
- Educate users on best practices for cybersecurity measures such as firewall configurations and VPN usage to promote a safe digital workspace.
Skills
- Strong understanding of computer networking concepts including LAN setup, VPNs, firewalls, and operating systems (Windows, macOS, Linux).
- Proven ability to troubleshoot software issues across various platforms efficiently.
- Excellent customer service skills with the ability to communicate technical information clearly and professionally.
- Experience supporting desktop environments and hardware components in a fast-paced environment.
- Familiarity with help desk ticketing systems like BMC Remedy, ServiceNow, or Jira for incident management.
- Knowledge of common productivity tools such as Microsoft Office suite.
- Ability to work independently and collaboratively while managing multiple priorities effectively.
Embrace this exciting opportunity to sharpen your IT skills while supporting a vibrant organization committed to innovation!
Pay: £25,420.00-£48,223.03 per year
Benefits:
- Private medical insurance
- Sick pay
Work Location: In person
