Service Team Manager - Dorchester
An opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Dorchester. The Service Team Manager is responsible for every aspect of a customers after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
Main Duties:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and provide a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for subcontracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
Essential Skills Required:
- High levels of attention to detail and highly organised
- Background in a similar role within the automotive industry
- Knowledge of using Kerridge automotive computer system is essential
- Experience of anticipating and understanding customer needs and demands
- Maths GSCE at grade 4 (C) or above
Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.
Hours of work:
08:00 – 18:00 Monday to Friday (with one-hour unpaid lunch)
Total hours per week: 45
Saturdays 08:00-13:00 on a rota basis will be required to be paid as overtime.
Job Types: Full-time, Permanent
Pay: Up to £36,081.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
Ability to commute/relocate:
- Dorchester, Dorset: reliably commute or plan to relocate before starting work (required)
Experience:
- Motor Industry: 1 year (required)
- Service Control: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
