We’re looking for a proactive and customer-focused Private Healthcare Co‑ordinator to join our team. Acting as the single point of contact for self-pay and insured patients, you’ll guide individuals through their entire healthcare journey — from initial enquiry to discharge — ensuring a seamless, personalised experience. This is a brilliant opportunity to play a key role in delivering exceptional private patient services while contributing to the growth of the service.
You’ll find a friendly welcome and a home for your talents at Practice Plus Group. Whether you’re coming from a Healthcare environment, or somewhere completely different we’d love to hear from you.
You will be part of a close knit collaborative team who pride themselves in providing the highest standards to our patients and their families. Reporting to Julie Bumstead, Operations Manager, working 37.5 hours per week.
- Acting as the main point of contact for private patients, providing a professional, responsive and personable service throughout their pathway
- Managing patient journeys end-to-end, keeping individuals informed and supported at every stage
- Using CRM systems to track patient progress, schedule follow-ups and ensure timely communication
- Liaising with consultants, GP practices and insurers to gather clinical information and pre-authorisation details
- Supporting conversion from outpatient consultation to surgery where appropriate, promoting private healthcare services
- Handling payments and invoices, and maintaining accurate data for reporting on activity and revenue
- Working collaboratively with scheduling teams, consultants and the wider hospital to ensure a smooth and joined-up service
- Monitoring patient feedback and identifying opportunities to improve the experience
- Proven experience in a high-volume customer service or bookings environment (healthcare experience desirable)
- A confident communicator with an excellent telephone manner and strong interpersonal skills
- Highly organised with strong IT skills and the ability to manage multiple systems (CRM, Healthcode experience desirable)
- Numerate, with the ability to understand and explain procedure pricing
- A proactive, empathetic approach with a genuine passion for delivering outstanding patient care
- A strong team player, comfortable working with a range of clinical and non-clinical stakeholders
- An interest in private healthcare and delivering a premium patient experience
To apply for the role click on the link below. If you have any questions contact
[email protected] in our friendly resourcing team.
We will contact all shortlisted candidate but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.
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