We are looking for an experienced Executive Assistant to provide focused Board and executive support within our Chief Finance Office on a 9 month fixed term basis. This role is suited to someone who already works at senior executive level and wants a clear, structured scope that brings variety, oversight and continuity.
You will support 1 to 3 executives and work closely with the Pay.UK Board, coordinating complex diaries, Board and committee meetings, reporting cycles and governance activity. Your work directly enables effective decision making across an organisation that operates the UK's retail payment systems, processing billions of transactions each year. The role provides exposure to Board-level activities, established processes, and a well-connected EA community, with assignment across directorates as required to maintain consistency and continuity.
- Manage complex diaries, email, correspondence and expenses for assigned executives and Board members, making informed decisions on priorities and delegating where appropriate.
- Plan, schedule and coordinate Board, committee and directorate meetings, including forward planners, agendas, paper submissions, briefing packs, minutes and action logs.
- Prepare, track and maintain reporting schedules for regulatory, Board, CEO and internal submissions, ensuring accuracy and timely delivery.
- Coordinate internal and external communications on behalf of the directorate, including maintaining intranet content and shared information.
- Review, proofread and quality check reports and presentations to ensure they meet Pay.UK standards, templates and house style.
- Maintain and follow up action logs from meetings, liaising with action owners across the organisation to confirm progress and completion.
- Support budget and invoice management for the directorate, working with Finance Business Partners to monitor costs against agreed budgets.
- Coordinate onboarding and induction for executive direct reports, working with People, IT and Security to ensure all arrangements are in place.
- Organise internal and external events such as Board meetings, away days and team events, including venues, suppliers, invitations and logistics.
- Provide cover and deputise for the Executive Office Manager when required, including support for the Chair, CEO, Executive Committee and Quarterly Business Reviews.
- Demonstrable experience in a senior executive assistant or equivalent role supporting executives and Boards.
- Experience coordinating Board or committee meetings, including agenda management, paper collation, minute taking and action tracking.
- Experience working with senior stakeholders and maintaining professional relationships at executive and Board level.
- Proficient working knowledge of Microsoft Office applications, including managing complex documents, schedules and presentations.
- Experience handling confidential and sensitive information within a regulated or governance-led environment.
At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:
- Listen to Find Win-Wins - Empathy, Listening and Understanding
- Influence with Courage - Influence, Courage
- Go Horizontal First - Cross Boundary Collaboration
- Take Ownership - Self Development
- Opportunity Mindset - Initiative
- Simplify - Achievement Orientation
At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.
Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.
From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.
Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it's launch in 2013.
Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide.
Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos.
- 12% Non-contributory pension
- Discretionary annual bonus
- 30 days annual leave (excluding bank holidays)
- Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
- Employee assistance programme
- Cycle to Work Scheme
- Season ticket loan
- Annual fitness subsidy of up to £500 per annum
- Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)
Please note:
- Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.
