Join the House of CB team as a Full-Time Store Manager In Our New Location Coming Soon To Liverpool One and become part of a thriving and empowering brand that values high-quality customer service.
Who We Are:
House of CB pieces have graced famous faces (well, bodies) and the pages of your favourite magazines. The brand has evolved from the signature bodycon dresses to gorgeous statement pieces that are unmistakable HOCB.
Our founder, Conna Walker, is inspired by iconic women, killer curves and everything empowering. She wants women to feel sexy and powerful simultaneously when wearing HOCB. So that’s what she created; a brand that makes pieces for real women who own their femininity.
What You’ll Do:
Being a Store Manager at House of CB involves being empowered to run the business as if it were your own. Our successful Store Managers have outstanding commercial and leadership qualities and are overall responsible for maximising sales and driving Company profit. The Store Manager is accountable for ensuring an exceptional level of customer service and will lead by example to operate an organised and profitable store. Through recruiting, training, and developing a team, the Store Manager will guarantee complete compliance according to brand guidelines.
Customer Experience:
- Responsible for creating and maintaining a positive, welcoming, and personalised shopping experience at all touchpoints to ensure an exceptional level of customer service and satisfaction.
- Lead by example at all times to empower and inspire the team as well as exceed customer expectations through operating a compliant and efficient store.
- Identify future customer opportunities by understanding product and service requirements.
- Maintain floor presence to assist customers and ensure the team are fulfilling brand expectations.
Sales & Profit:
- Work innovatively and commercially within Company guidelines to consistently drive, achieve, and exceed sales targets.
- Analyse sales and KPI reports and confidently take action to maximise results.
- Plan, implement and monitor store and payroll budgets to ensure they are not exceeded.
- Identify business opportunities and provide weekly feedback to Senior Management regarding product performance, operational procedures, sales techniques, and customer experience.
- Actively protect profit, and always prevent loss.
Visual & Merchandising:
- Plan, manage and execute merchandising updates ensuring complete reflection of HOCB visual guidelines.
- Maintain consistent inventory levels to commercially manage store profitability and drive a positive customer experience.
- Delegate and manage daily replenishment, delivery, and general organisational tasks.
People & Culture:
- Promote and work as part of an inclusive and diverse team to collectively support the needs of customers and the Company.
- Recruit, hire and train an exceptional team that represents and projects the HOCB brand and vision.
- Identify and align talent with job functionality to ensure a positive and consistent customer experience.
- Actively train, develop and assess the team through providing performance feedback to ensure growth and success.
- Follow HR processes and manage staffing schedules, vacation, and payroll.
- Ensure and enforce health and safety routines to maintain the overall safety and well-being of our customers and colleagues.
What We Are Looking For:
- 3+ years retail leadership experience in a fast-paced environment
- Dedicated to providing outstanding customer service and driving profit
- Display outstanding communication skills to lead, inspire and develop talent
- Flexibility in working hours with weekend availability
- Holds a business minded approach and works with a sense of urgency
What We Offer:
- Discount
- Unlock monthly bonus opportunities based on performance
- Celebrate your birthday with a paid day off
Full Time = 37.5 hrs per week
Job Types: Full-time, Permanent
Benefits:
Work Location: In person
