ABOUT THE ROLE
We are looking for a talented Process Transformation Manager to join the Sales team within our English Language Teaching (ELT) Division on a 9-month fixed term contract. The role is responsible for developing, improving and embedding effective pre‑sales and key account management processes across the ELT Division, ensuring they are fit-for-purpose and widely adopted. Working under the direction of the Head of Global Solutions and collaborating with a wide range of stakeholders (e.g. Sales, Sales Operations, Custom Product, Digital Product), the role focuses on defining workflows, developing/improving automated tools and processes (e.g. with Power Automate), and supporting colleagues to apply these structured approaches in their day-to-day activity.
Duties of the role will include:
- Lead the review, definition and continuous improvement of pre-sales processes for ELT Division solutions selling and key accounts.
- Using Salesforce and Microsoft suite, develop tools for account planning that are accessible, useful, easy to use and widely adopted in the Division.
- Identify workflows that are not functioning effectively, including processes in Power Automate, and take responsibility for fixing, simplifying, and standardising them.
- Support the wider team to create playbooks, templates and tools that support solutions selling and key account management.
- Support ongoing improvements to how the ELT sales and marketing organisation operates
- Produce clear, up-to-date documentation and how-to videos for processes, workflows, and standards.
- Working with Sales Enablement and with wider Global Solutions colleagues, introduce and reinforce standard approaches across regions and teams, accelerating the move from ad hoc practices to more disciplined and repeatable processes.
- Track how processes are being used in practice, identifying where they are not working or not being followed.
- In response to feedback and pro-active continual reviews, identify priorities for improvement, making clear and actionable recommendations for changes.
This is a 9-month fixed term contract.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
