Company
Vanguard is a well-established self-storage business that has been trading for over 60 years. Vanguard is a family business; we value our people and take pride in the service we offer. We are looking for a Customer Service Assistant to help support the team at our Bristol store. We are looking for someone who can offer first class customer service, maintain high cleaning standards, build new customer relationships and provide general support around the store. The role would suit applicants looking for a full-time position working 5 over 7 days, a total of 20 hours, per week. The job involves shared weekend working.
Role Purpose
- To provide outstanding customer service while maintaining a clean and secure self-storage facility though Vanguards high standards, policies and procedures.
- Areas of Accountability
- To interact and actively engage with our customers providing a “first class” service at all times through polite, hospitable and cooperative interaction.
- Ensure all new sales enquiries are dealt with quickly and are consistently followed up to conclusion
- Promote sales of additional products to achieve company targets
- To manage short and long stay customer to maximize space usage and protect the company’s revenue. This may require the removal and disposal abandoned customer goods
- To ensure all customer transactions are completed within timely manner and adhere company policies and procedures.
- To follow and complete all company paperwork including new customer contracts and cancelations
- To ensure all complements/complaints and dealt with to a satisfactory conclusion, escalated to the line manager
- Support the manager to chase debt to ensure no customers is more than 30 days outstanding
- To follow our “Clean and Safe” daily, weekly and monthly procedures ensuring the store is kept to a high standard through regular cleaning and deep cleaning.
- To carry out regular site patrols and litter picking
- Carry out small maintenance tasks and provide local fix around the site
- Ensure Vanguard’s brand & image is maintained to a high standard
- Assist customers with loading and unloading of small, medium and large items.
- Provide “Man & Van” service to assist customers with moving items
- To use one’s own initiative to correct problems before escalating their Line Manager
- To comply with all Health and Safety polices and complete regular H&S checks, tests and Audits
- To ensure all maintenance issues are recorded and resolved to a satisfactory conclusion
Please note: this role requires a clean full driving licence.
Job Types: Part-time, Permanent
Pay: £13,250.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
Ability to commute/relocate:
- Bristol BS5 9JA: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you comfortable to use or learning to use computer software and Microsoft Office.
(Job specific training will be provided)
Experience:
- Face-Face Customer Service: 1 year (required)
- Receptionist/Admin: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Bristol BS5 9JA (preferred)
Work Location: In person
