Overview
Join our dynamic team as an IT Technician and become a vital part of maintaining and enhancing our organization’s technological infrastructure. In this role, you will deliver proactive technical support, troubleshoot hardware and software issues, and ensure seamless operation of our computer systems. Your expertise will help empower users, optimize network performance, and uphold security standards across the organization. This paid position offers an exciting opportunity to develop your skills in a fast-paced, technology-driven environment while making a tangible impact on daily business operations.
Duties
- Provide comprehensive desktop support to end-users, resolving issues related to hardware, software, and operating systems such as Windows and macOS
- Configure, maintain, and troubleshoot computer hardware components including servers, workstations, and peripherals
- Manage network infrastructure including computer networking, LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and switches to ensure reliable connectivity
- Support server environments utilizing Microsoft Windows Server and Active Directory for user account management and security policies
- Assist with software troubleshooting across various applications including Microsoft Office suite and enterprise tools like SCCM (System Center Configuration Manager), ServiceNow, Jira, BMC Remedy
- Monitor and maintain network security by configuring firewalls, VPNs, and other security measures to protect organizational data
- Document technical procedures and incidents using help desk tools such as ServiceNow or Jira; escalate complex issues when necessary
- Conduct analysis of system logs and network traffic to identify potential issues or vulnerabilities
- Collaborate with cross-functional teams to implement system upgrades, patches, and new hardware deployments
Skills
- Strong knowledge of computer networking concepts including LAN/WAN architecture, TCP/IP protocols, DNS management, VPN setup, and firewall configuration
- Proficiency in desktop support for Windows (including Windows Server) and macOS operating systems
- Experience troubleshooting software issues within Microsoft Office applications and enterprise management tools like SCCM or BMC Remedy
- Familiarity with hardware components such as computers, servers, switches, routers, and peripherals
- Ability to support Linux-based systems and understand basic Linux commands for troubleshooting purposes
- Knowledge of Active Directory administration for user account management and security policies
- Excellent communication skills to effectively assist users at all levels of technical proficiency
- Analysis skills for diagnosing complex technical problems quickly and accurately
- Experience with remote support tools such as Remote Desktop Protocol (RDP) or similar platforms
Join us in delivering top-tier IT support that keeps our organization running smoothly! Your technical expertise combined with your passion for problem-solving will be instrumental in creating a secure, efficient digital environment where innovation thrives.
Pay: £35,420.00-£46,727.49 per year
Benefits:
- Sick pay
- UK visa sponsorship
Work Location: In person
