CAFE FORTUNE LTD
Shift Supervisor
Café Fortune - Starbucks Licensee | Store Based
If you're the kind of person who steps up without being asked, takes pride in running a great shift and genuinely enjoys helping others succeed, this role is for you.
Reports To: Store Manager / Assistant Store Manager
Direct Reports: Baristas and store partners during assigned shifts
Location: Store Based
Contract: Full time and part time available
Salary: £13.71 per hour
The Role
As a Shift Supervisor at Cafe Fortune, you're the leader on shift. You'll run the floor, support your team, hold standards and make sure every customer leaves with a brilliant experience, even when it's busy, short-staffed or challenging.
This is a step up from Barista and the start of a real leadership journey. Most of our Assistant Managers and Store Managers have come through this role. If you want to grow with us, this is where it starts.
What You'll Be Doing
- Leading the store during your shift, deploying the team, maintaining pace and making sure standards are met from open to close
- Coaching and supporting Baristas in the moment, not just when there's a problem
- Delivering an exceptional customer experience and dealing with complaints confidently and professionally
- Holding health and safety, food safety and operational standards every shift, without exception
- Making confident decisions when things don't go to plan, without always needing to escalate
- Recognising good work and creating a positive, focused environment on shift
- Communicating clearly with the rest of the management team about what's happening in store
- Supporting new team members through their training and onboarding
What We're Looking For
- Previous experience in a customer-facing role, ideally in hospitality or food service
- A natural leader, someone people look to, even without the title
- Calm under pressure with the ability to prioritise and make decisions quickly
- High standards and the consistency to hold them even when it's hard
- A genuine interest in developing others
- Clear, confident communication with both customers and colleagues
What You'll Get
- Free hand crafted beverages on shift
- 35% discount on food and bottled beverages while on shift
- 30% discount on all items while off shift, across all participating stores (not exclusive to Café Fortune)
- 5.6 weeks holiday entitlement
- 24/7 access to our Employee Assistance Program, access to free sanitary products while at work, team building summer and winter event
- Real progression opportunities, we promote from within wherever we can
- A team that looks out for each other
Our Values
Everything we do at Cafe Fortune is guided by four values:
Courage - Step forward, especially when it's hard
Integrity - Do the right thing, even when no one is watching
Empowerment - Take ownership and help others grow
Purpose - Connect what you do to something bigger
Cafe Fortune Ltd is committed to building an inclusive and diverse workforce. All applicants will be treated fairly, without regard to race, religion, sex, nationality, age, disability, sexual orientation, marital status or gender identity.
Pay: £13.21 per hour
Benefits:
- Employee discount
- Referral programme
- Store discount
Experience:
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Supervising experience: 1 year (preferred)
Work Location: In person
