About Us
Beaumont is a high-end flexible workspace provider with locations in Prime Central London (http://www.beaumont-uk.com). We pride ourselves on attention to detail and impeccable service to allow businesses to operate as efficiently as possible, within a professional, relaxed and stylish atmosphere. Creating and maintaining this environment is vital to our clients’ business, therefore we are always on the lookout for people who embody our values. We are a medium-sized enterprise and pride ourselves on a work culture akin to a close-knit family: the leadership team sit side by side with their teams, and ideas to improve the business are welcomed from all staff. We promote from within at every opportunity, and we reward and recognise colleagues on a weekly, monthly and quarterly basis. We have an exciting growth pipeline, with the potential for existing staff to grow into new roles as the business expands into new locations around Central London and beyond
The Role
High levels of client service and client satisfaction are the main focus of the role, helping to meet the expectations and requirements of the client and Beaumont Business Centres Limited. You play an important role in providing the first impression for the Business Centre and Beaumont, as well as the client Companies. The ideal Business Centre Assistant has a friendly and easy-going personality, while also being very perceptive and disciplined. You should be able to problem solve and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. This is by no means a deskbound role – our Business Centre Assistants are crucial in building and maintaining client relationships and supporting the smooth running of our buildings. We love to see our team members proactively seeking out client feedback and conducting regular building walkthroughs to maintain Beaumont’s high standards and exceed our client expectations.
Core Skills
- Advanced interpersonal skills
- Resilient and flexible I
- nnovative and proactive
- Effective communication
- Team working
- Personable with a positive nature Good I.T. and administrative skills
Key Responsibilities
Reception and Building Services
- Service to be provided and managed to ensure it meets the business needs of the clients
- Receiving clients at the front desk by standing and welcoming them and managing the sign-in procedure
- Take ownership of the reception area within the buildings to ensure it is clean and safe for all clients, visitors and team members
- Notify clients of visitor arrival
- Issue permanent, temporary and visitor access passes
- Have an overview and support the centre management in the handling of master keys for the building
- Switchboard operation to receive and transfer all incoming calls
- Receive, co-ordinate, and monitor all client requests for support
- Keep clients updated with progress reports where required
- Ensure all client requests are completed and dealt with, working with the centre management or wider Beaumont team where necessary
- Support in ensuring all tea points and lounges are kept clean and tidy, ensuring all cutlery and chinaware is clean and available for use
- Supporting the wider team with small facility jobs when required such as arrangements of offices, small cleaning jobs
- Support other Beaumont locations to ensure smooth operations across the business
Conference and Meeting Rooms
- Manage bookings and enter onto the workspace management system
- Manage any catering/refreshment requirements
- Communicate any audio-visual equipment requests
Postal Services
- Ensure that all post received is sorted for each client company and support in delivering all post and packages to the client’s offices
- Ensure that all outgoing post is franked and stamped ready for delivery
- Courier Services
- Arrange small packages and items of urgent mail for clients via the courier supplier
- Record all items and charges on the clients account on Ultrasoft
- Receive and sign for incoming courier deliveries for clients
Client Services
- Build and maintain client relationships
- Deal with all client enquiries and take action in a timely fashion
- Escalate and seek support where necessary to ensure a client’s requests are noted and met where appropriate
- Secretarial and administrative duties as and when required
General Administration
- General filing, word processing, CRM management, delivery notes, raising purchase orders and any other administration required for the role
- Ensure all consumables are available for the day to day running of the Centre and placing orders where necessary in conjunction with your centre team and management
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Experience:
- Facilities maintenance: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
