Overview
Key Responsibilities
- Delivering a professional and best in class service to landlord clients, tenants, contractors and internal contacts
- Oversee the day-to-day management of properties, including maintenance, inspections and repairs, ensuring high standards are consistently met
- Act as the primary contact for tenants and landlords; handle enquiries, complaints, lease renewals, and disputes professionally and efficiently.
- Prepare and manage budgets, collect rent, handle billing, and maintain accurate financial records.
- Ensuring continuity of business, especially of landlord retention levels plus an excellent reputation in the marketplace by going the extra mile and acting ethically.
- Ensuring compliance and good record keeping of the strict lettings legislation and company policies at all times
- Taking part in our wider business activities to promote the business across the community
- Building and maintaining excellent relationships with reliable contractors
- Assist with property marketing, viewings, and tenancy agreements to maximise occupancy and attract high-quality tenants.
- Manage tenancy agreements, renewals, and terminations in line with all relevant legislation; ensure compliance with deposit protection schemes.
- Negotiate and manage contracts with contractors and service providers to ensure quality work at competitive rates.
Qualifications & Experience:
- Have previous Property Management Experience
- Strong knowledge of UK property legislation, including landlord-tenant law, safety regulations, and tenancy deposit protection schemes
- Possess excellent, practical, organisational and communication skills
- Be able to prioritise a busy and demanding workload and to stay calm under pressure
- Deploy excellent customer service skills
- Be able to visit clients and properties
Pay: £28,000.00 per year
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
- Company pension
- Employee discount
Experience:
- Property Management: 3 years (required)
- Customer service: 3 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
