Company Overview
Milsoms Kesgrave Hall is dedicated to delivering exceptional hospitality experiences . Our team is at the core of our success, and we strive to attract and develop talented individuals who share our commitment to excellence, wellness, and recognition.
Summary
We are seeking a passionate and experienced Spa General Manager to lead the luxury spa team at Kesgrave Hall. This is an exciting opportunity for a dedicated professional with a strong commitment to delivering exceptional guest experiences and maintaining the highest standards of service.
Set within a calm and elegant environment, our spa is a place where guests can relax, recharge and enjoy premium treatments. The ideal candidate will share our passion for excellence, have a keen eye for detail, and be dedicated to creating a warm, personalised experience that leaves every guest feeling refreshed and valued.
The role
Reporting to the Hotel & General Manager
The SPA General Manager will have full accountability for the financial, operational and performance of the SPA operation & its staff.
What you will do
- Provide strong leadership & strategic direction for the SPA
- Work alongside the team providing treatments where necessary ensuring maximum capacity of the SPA and treatment rooms 7 days a week
- Maximise revenue through effective staff schedule planning, ensuring all diaries are filled with appointments
- Partner closely with the hotel manager & GM to develop and execute spa marketing & PR initiatives
- Create distinctive luxury wellness experience by anticipating guests needs & monitoring global wellness trends
- Report to the board on a monthly basis showing statistics and proven increase in revenue & guest experience
What we are looking for
- Proven senior leadership experience within a luxury Spa or Wellness operation
- Strong financial acumen with experience driving profitability without compromising guest experience
- Deep understanding of luxury service standards and personalised guest care
- Calm, confident and credible presence at senior leadership level
Requirements:
- You must have a NVQ Level 3 or equivalent in Beauty Therapy.
- You must have a minimum of 2 years experience as a Beauty Therapist in a senior management role.
- You must be able to work Mondays – Sundays as per rota required
What we offer
- Company events
- Free staff food
- Employee discount
- Company Pension
- On-site parking
Pay: From £38,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
