We are seeking a detail-oriented and organised Customs Operator to join our customs operations team. This role is critical in ensuring smooth and compliant customs clearance processes for shipments moving worldwide, with a focus on movements to and from Europe. You will be responsible for coordinating with clients, carriers, and customs authorities, ensuring adherence to UK and EU customs regulations.
Key Responsibilities:
Customs Documentation Management:
o Prepare and process import/export customs declarations using relevant systems (e.g., CDS, NCTS).
o Ensure accurate documentation checks, including invoices, packing lists, and certificates of origin.
o Manage the creation of T1 transit documents for shipments under customs control.
Regulatory Compliance:
o Stay updated on UK and EU customs regulations, including post-Brexit changes.
o Monitor compliance with border requirements, ensuring all shipments meet HMRC and EU customs standards.
Customer Coordination:
o Liaise with clients and overseas agents to collect necessary documentation and provide updates on shipment statuses.
o Address client queries regarding customs duties, VAT, and clearance processes.
Freight Coordination:
o Work closely with freight forwarding teams to ensure timely and cost-effective movement of goods.
o Communicate with carriers and hauliers to track shipments and resolve any clearance delays
Problem Solving:
o Manage customs-related issues, such as shipment holds or non-compliance notices.
o Liaise with customs brokers, authorities, and other stakeholders to resolve disputes efficiently.
Key Skills and Qualifications:
Essential:
o Excellent attention to detail and organisational skills.
o Effective communication skills, both written and verbal.
Desirable:
o Strong knowledge of UK and EU customs regulations and processes (e.g., export/import declarations, incoterms).
o Previous experience in customs clearance or freight forwarding.
o Proficiency in using customs declaration software (e.g., Descartes, Destin8, or similar).
o Knowledge of specific road freight operations and regulations.
o Experience working with TSS (Trader Support Service) for Northern Ireland-related shipments.
o Additional language skills, particularly in European languages, are an advantage.
Key Attributes:
- Analytical mindset with the ability to process large amounts of data accurately.
- Proactive problem solver with a customer-focused approach.
- Ability to work effectively under pressure and meet tight deadlines.
- Strong teamwork and collaboration skills.
What We Offer:
- Competitive salary based on experience.
- Comprehensive training on customs software and regulations.
- Opportunities for career progression within a growing logistics company.
- A supportive and dynamic work environment.
Pay: From £25,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
