Job Description: Office Manager
Position: Office Manager
Location: Trek Trailers Suffolk
Employment Type: Part-Time 22.5 hours per week
Salary £18,500 - £21,500 per annum dependent upon experience
About Trek Trailers Suffolk
Trek Trailers Suffolk is a growing trailer sales, servicing, and repairs business dedicated to providing excellent customer service and high-quality products. We are looking for a reliable, organised, and proactive Bookkeeper / Office Manager to oversee the day-to-day financial administration and ensure the smooth running of our office.
Role Overview
The Office Manager will play a key role in supporting the business by managing financial records, office administration, customer communications, and general operational tasks. This is a varied role requiring excellent organisational skills, attention to detail, and the ability to work independently.
Key Responsibilities
- Maintain accurate financial records using accounting software, including processing sales and purchase invoices, reconciling bank accounts and managing sales and purchase ledgers
- Assisting with cashflow, ensuring customers receipts are made in a timely manner
- Assist with the day-to-day running of the office
- Answer telephone calls and respond to customer enquiries professionally
- Order office supplies and maintain stock levels
- Maintain customer records and databases
- Assist with warranty registrations and supplier communications
- Ensure office procedures are followed efficiently
Customer Service
- Provide excellent customer service both in person and over the phone
- Handle customer queries promptly and professionally
- Work closely with the workshop and sales team to ensure smooth communication
Skills & Experience
Essential
- Previous bookkeeping / office manager experience
- Experience using accounting software (such as Xero, QuickBooks, or Sage)
- Good understanding of VAT and basic accounting principles
- Excellent organisational and time management skills
- Strong attention to detail and accuracy
- Good knowledge of Microsoft Office (Word, Excel, Outlook)
- Excellent written and verbal communication skills
- Ability to prioritise workload and work independently
Desirable
- Experience in a retail, automotive, agricultural, or trailer industry
- Knowledge of stock control systems
- Experience with customer relationship management (CRM) systems
Personal Attributes
- Friendly and approachable
- Professional and trustworthy
- Highly organised
- Positive attitude with a willingness to help
- Flexible and adaptable
- Able to maintain confidentiality
- Strong problem-solving skills
What We Offer
- Competitive salary based on experience
- Company pension
- Paid holiday entitlement 23 days
- Supportive and friendly working environment
- Opportunity to grow with a successful local business
- Varied and rewarding role with responsibility
Working Hours
Monday to Friday between the hours of 9am to 3pm, with some flexibility on times
Pay: £18,500.00-£21,500.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
