Essential:
JOB TITLE: IT Support Technician
DEPARTMENT: IT
RESPONSIBLE TO: IT Manager
COMPANY OVERVIEW:
Norty Ltd, parent company to 11 leading clothing brands, is excited to announce an opportunity to join our Design team.
For over two decades, Norty and its portfolio of brands have supplied top-quality garments to decorators and embroiderers in the printwear and promotions market. Our brand family includes the hugely popular AWDis, ProRTX, and Henbury.
From hoodies and t-shirts to performance wear and sustainable ranges, Norty offers an unparalleled choice of colours, designs, and fabrics to meet customer needs across the UK, Europe, and the USA.
Learn more: www.norty.com
VISION - To be the world’s canvas for self-expression
MISSION - To create incredible blank clothing that people love to make, sell and wear.
VALUES:
Our core values guide the way we do business. They sum up what our business stands for, influence our organisation culture and drive why we do things. It is expected that our team live and breathe the following values:
Do the right thing – We take active responsibility for delivering the best blanks at the best price while ensuring we are ethical and transparent in our processes. Empowered individually and as a team, we make changes and take proactive decisions autonomously to do the right thing by our customers and suppliers. Our principals are never compromised.
Work together – acting as one we deliver a sum greater than our individual parts. Our varied skills and resources broaden and enhance the personalised solutions we offer distributors, customers and end users. We achieve so much more by collaborating closely with our teams, clients. and suppliers.
Do it with passion – We are passionate about the impact our clothing makes to those who make it, our team, the businesses who sell it and those who wear it. We want to deliver unrivalled quality, value and choice that is right each time. Our passion gives us the energy, courage and care to go beyond the expected. We love what we do.
Do what you can to make the world a better place – We do what we can to make the world a better place. Continually looking for opportunities to make a positive change both near and far, breaking old patterns to deliver real improvements and lead the way.
Never stand still – Change is constant, that’s why we never stand still – we adapt, and generate innovations based on leading the market and offering curated options, this means listening, learning and evolving. We are humble and genuine in our pursuit of being better everyday.
Key Responsibilities
- Provide IT support ensuring internal customer queries are handled efficiently and professionally
- Create user accounts, support access requirements and escalate issues where required
- Install computer hardware and software, update applications and carry out diagnostic testing
- Prepare IT hardware for deployment and support the decommissioning of equipment at end of life
- Undertake basic maintenance of computer hardware, IT equipment and related components
- Monitor and manage local IT equipment stock levels, escalating requirements where necessary
- Respond promptly to IT breakdowns to minimise disruption to operations
- Diagnose and troubleshoot software, hardware and connectivity issues
- Provide direct end-user support, helping colleagues make effective use of company systems and software
- Identify IT risks, incidents and recurring issues, escalating them appropriately
- Support the use of security technologies to help protect company computers, servers and data against security threats, data leaks and cyber risks
- Work with the wider IT team on specific projects and new system installations as required
- Contribute to improvement activity, project support and the ongoing development of the IT function
- Support business objectives and undertake other reasonable duties as required
Skills & Experience Required
Essential:
- 2 years previous experience in an IT support, helpdesk, service desk or technician role
- Good working knowledge of computer hardware, software, user accounts, connectivity and general troubleshooting
- Ability to provide clear, practical and customer-focused support to employees at all levels
- Strong problem-solving skills with the ability to investigate, diagnose and resolve technical issues
- Ability to prioritise workload, manage multiple support requests and escalate issues appropriately
- Good communication skills, both written and verbal
- A proactive, organised and reliable approach to work
- Awareness of IT security, data protection and cyber security risks
Desirable:
- Experience administering users and groups in Microsoft Entra ID
- Experience administering devices and applications in Microsoft Intune
- Knowledge of conditional access, device compliance, and identity management
- Exposure to automation and scripting (PowerShell)
- Experience supporting cloud-first environments
- Familiarity with networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless technologies
- Relevant Microsoft certifications or equivalent technical qualifications
Personal Attributes
- Self-motivated and proactive
- Strong problem-solving mindset
- Adaptable and able to thrive in a rapidly growing business
- Professional and customer-focused
- Reliable and accountable
- Team-oriented with a willingness to learn and share knowledge
- Able to work under pressure while maintaining attention to detail
Note: This role may require occasional out-of-hours work to support business-critical projects, upgrades, or operational requirements.
*We will only contact candidates who are successful to the next stage*
Pay: £28,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Work Location: In person
