Why Southwark?
Please note that this job role is a job share for 21 hours per week. Work days are Monday, Wednesday and Friday.
This is your chance to join the Disabled Travel Team and be a member of a small team, where your main role will be to manage a caseload of Blue Badge and Freedom Pass applications effectively against a set criteria, whilst providing excellent customer services.
This will include screening applications from the initial stages, to ordering badges and passes on different computer systems. You will be supporting highly vulnerable residents over the phone and via email, which includes advising that they are not eligible for a badge or pass.
Training will be provided. If you are successful, you will be joining a supportive team with a hands on approach, where we thrive to be the best that we can be as individuals and as a team. This is a very paced service. There are lots opportunities to develop and learn new skills across the team and work on different projects.
What You'll Be Doing
This is a job share opportunity, for 21 hours per week. Work days are Monday, Wednesday and Friday.
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
What We're Looking For
As a Support Officer you will be key in ensuring that applications are processed efficiently and are processed right first time. We are looking for enthusiastic, passionate and motivated individual who is compassionate to join the team.
Additional Information
Application closing date: 4 Sep 2026
Interviews will take place in the week beginning: w/c 21 Sep 2026
Please note that these dates are subject to change.
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Job Reference: SC08357
